Group Operational Excellence Executive

Career Opportunity

C-Care International, part of the healthcare cluster of CIEL Group, is a leading Mauritian private healthcare group operating across Mauritius, Uganda and Madagascar. The Group operates four healthcare facilities in Mauritius (C-Care Darné, Wellkin, Grand Baie and Tamarin) and six hospitals in Uganda, supported by an extensive network of primary care clinics, medical laboratories and collection centres across the three countries.

C-Care is currently looking for a Group Operational Excellence Executive to be based at its Corporate Office in Moka, Mauritius.

| Group Operational Excellence Executive

Reporting directly to the Group Chief Executive Officer and as a member of the Group Executive Committee, the selected candidate will lead C-Care's Operational Excellence agenda across all businesses and geographies.

The role will be instrumental in driving consistent operational standards, service excellence, productivity and sustainable performance improvement across the Group. Working closely with business and functional leaders, the successful candidate will establish a culture of continuous improvement, leveraging structured methodologies, data analytics and digital solutions to deliver measurable operational and business outcomes.

What you will be doing:

• Lead the Group Operational Excellence strategy, driving consistent operational quality, compliance and performance across all businesses and geographies.
• Develop, implement and continuously improve Group operational standards, SOPs and C-Care Books of Standards, ensuring consistent adoption and accountability.
• Establish operational quality and compliance frameworks, performance indicators and audit mechanisms, ensuring timely corrective and preventive actions.
• Champion patient and customer service excellence by improving service standards, responsiveness, accessibility and overall experience.
• Lead the development and implementation of the C-Care Excellence Awards framework, promoting recognition and replication of best practices across the Group.
• Drive productivity, operational efficiency and cost-to-serve improvements through process optimisation, resource utilisation and structured continuous improvement methodologies.
• Lead cross-functional improvement initiatives using Lean, Six Sigma and other recognised methodologies to deliver measurable operational and financial benefits.
• Establish Group operational performance scorecards, dashboards and review mechanisms to monitor results and drive accountability.
• Partner with the Group Chief Transformation Officer and business leaders to optimise processes, support operational systems implementation and leverage automation and digital solutions.
• Build operational excellence capabilities across businesses by developing a network of continuous improvement champions.
• Collaborate closely with Clinical Quality & Patient Safety leadership to ensure alignment between operational and clinical requirements, while respecting clinical governance responsibilities.

What are we looking for?

• Degree in Engineering, Quality Management, Operations Management, Business Administration or a related technical discipline. A Master's degree or MBA is preferred.
• Lean Six Sigma or another recognised Continuous Improvement certification is strongly preferred. Additional qualifications in quality management, audit or relevant industry accreditation are an advantage.

• Minimum 15 years of progressive experience in operational excellence, quality management, process improvement or operations leadership, including significant senior management responsibilities.
• Proven experience in technically complex or regulated industries, such as healthcare, pharmaceuticals, cosmetics, food manufacturing or similar sectors. Healthcare experience is an advantage but not essential.
• Demonstrated success in implementing quality management systems, operational standards, compliance frameworks and continuous improvement programmes.
• Strong track record of delivering measurable improvements in productivity, efficiency, operational quality, service excellence and cost-to-serve.
• Proven ability to lead complex, cross-functional improvement programmes across multiple sites, businesses or geographies.
• Strong understanding of Lean Six Sigma, process optimisation, root-cause analysis, audit mechanisms and corrective and preventive actions (CAPA).
• Proven ability to leverage digital tools, automation, operational systems and data analytics to improve processes and business performance.
• Strong strategic thinking combined with a pragmatic, hands-on approach to execution and delivery.
• Excellent analytical, problem-solving and change management capabilities.
• Demonstrated ability to influence and constructively challenge senior executives, drive accountability and engage stakeholders across diverse business environments.
• Strong leadership, collaboration and communication skills, with the ability to build a culture of operational discipline and continuous improvement.
• High standards of integrity, customer focus, adaptability and results orientation.
• Fluency in English is required; proficiency in French would be an advantage.

Location: C-Care Corporate Office, Moka, Mauritius

Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.