Analyst - Merchant Sales, Payment

Responsibilities:

• Champion and showcase CIM’s innovative payment solutions and value-added services, tailoring recommendations to meet the unique needs of merchants and help them grow their businesses.
• Partner with the Team Leader and Manager to develop and execute strategies that drive business growth, increase transaction volumes, and achieve revenue and profitability objectives.
• Build strong expertise in merchant services products and payment solutions, enabling the delivery of insightful and value-driven recommendations to merchants.
• Proactively identify, engage, and onboard a diverse portfolio of merchants, expanding market reach and contributing to sustainable business growth.
• Lead impactful sales engagements, including presentations, business discussions, profitability assessments, and the development of competitive merchant pricing proposals.
• Cultivate long-term relationships with merchants by providing ongoing support, identifying growth opportunities, and ensuring a positive customer experience that drives retention and loyalty.
• Maintain an active and healthy sales pipeline, providing timely updates on opportunities, sales activities, progress, and merchant acquisition efforts.
• Ensure all merchant onboarding documentation is accurate, complete, and compliant with KYC, regulatory, and internal requirements.
• Monitor and analyse merchant performance, tracking sales volumes, revenue generation, and profitability to identify opportunities for growth.
• Coordinate and support merchant onboarding activities, including approvals, account activation, systems integration, and deployment, ensuring a seamless experience.
• Assist with merchant KYC reviews, remediation activities, and issue resolution to maintain compliance and operational excellence.
• Uphold all relevant internal policies, regulatory requirements, and industry standards, promoting a culture of integrity and compliance.
• Contribute to the overall success of the Business Unit by undertaking additional responsibilities and projects as required.

Qualifications

• Degree in Banking, Sales & Marketing, Business, or a related field. Relevant experience may be considered in place of formal qualifications.
• 3 to 4 years of experience in merchant acquiring, sales, business development, or a similar role.
• Experience in the banking, payments, or fintech industry would be an advantage.
• Valid driving licence.

Additional information

The Analyst - Merchant Sales, Payments should:

• Demonstrate a strong interest in sales and business development, with a drive to achieve results.
• Able to identify new business opportunities, generate leads, manage a sales pipeline, and convert prospects into customers.
• Good communication, presentation, and negotiation skills.
• Customer-oriented with the ability to build and maintain strong business relationships.
• Good understanding of payment acquiring solutions and lending products.
• Knowledge of KYC, Compliance, AML requirements, and Card Association rules and standards.
• Proficient in Microsoft Office applications and comfortable using reporting and analysis tools to support merchant management and business performance.