Quality Trainee

1. Job Purpose

To support the Quality Department in maintaining and improving the resort's quality standards, food safety practices, hygiene procedures and guest satisfaction. The Quality Trainee will gain practical experience in quality assurance, operational audits, compliance monitoring and continuous improvement initiatives while contributing to the delivery of exceptional guest experiences.

2. Key Responsibilities

A. Quality Assurance & Standards

• Assist in monitoring compliance with the resort's quality standards, policies and procedures.
• Support regular quality inspections across operational departments.
• Participate in internal quality audits and follow up on corrective actions.
• Assist in maintaining quality-related documentation, reports and checklists.
• Identify areas for improvement and communicate observations to the Quality Manager.

B. Food Safety & Hygiene

• Assist in monitoring food safety and hygiene standards in accordance with HACCP principles.
• Participate in hygiene inspections of kitchens, restaurants, bars, storage areas and other food handling facilities.
• Support the verification of food temperature records, cleaning schedules and hygiene checklists.
• Assist in monitoring food storage, labelling, expiry dates and stock rotation practices.
• Report any food safety or hygiene non-conformities to the Quality Manager.

C. Guest Experience & Service Quality

• Assist in reviewing guest feedback, complaints and satisfaction reports.
• Support the monitoring of service quality standards across departments.
• Participate in initiatives aimed at improving guest satisfaction and service consistency.
• Assist in tracking guest satisfaction indicators and identifying recurring concerns.

D. Documentation & Reporting

• Maintain accurate records of quality inspections, audits and observations.
• Assist in preparing quality reports and presentations.
• Support the updating of Standard Operating Procedures (SOPs).
• Monitor corrective action plans and follow up with relevant departments.
• Ensure proper filing and confidentiality of quality-related documentation.

E. Training & Continuous Improvement

• Assist in organising quality awareness and food safety training sessions.
• Participate in departmental briefings and quality improvement initiatives.
• Support sustainability and environmental initiatives implemented by the resort.
• Promote a culture of quality, hygiene, safety and continuous improvement among Team Members.

3. Candidate Profile

Education & Qualifications

• Currently pursuing or recently completed a Diploma or Degree in Quality Management, Food Science, Food Safety, Hospitality Management or a related field.
• Basic knowledge of HACCP, food hygiene and quality management principles would be an advantage.

Skills & Competencies

• Good communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Good command of English and French.
• Basic proficiency in Microsoft Office (Excel, Word and PowerPoint).
• Ability to work independently and as part of a team.
• Willingness to learn and develop professionally.
• Analytical mindset with a proactive approach to problem-solving.

4. Key Performance Expectations

• Timely completion of assigned inspections and quality checklists.
• Accuracy and proper maintenance of quality documentation.
• Effective follow-up on identified non-conformities.
• Active participation in quality and food safety initiatives.
• Demonstrated improvement in technical knowledge and professional competencies throughout the training period.

5. General Responsibilities

• Comply with all resort policies, procedures and grooming standards.
• Maintain professional conduct and confidentiality at all times.
• Collaborate effectively with operational departments.
• Participate in training and development activities.
• Carry out any other reasonable duties assigned by the Quality Manager.

Note: This job description outlines the principal responsibilities of the position and may be amended according to operational requirements and the trainee's development objectives.