Tour Operations & Partnerships Lead

Tour Operations & Partnerships Lead

About Local Spirit

Local Spirit is a Mauritian company specialising in guided outdoor activities and authentic local experiences. As we expand our activities, our ambition is to become a leading local operator offering meaningful experiences that connect visitors with Mauritius’ people, culture, nature and heritage.

We are looking for a proactive, organised and independent Operations Lead to strengthen our team and ensure the smooth running and continuous improvement of our activities.

This is a hands-on position combining operational coordination, field visits, partner relationships and quality control.

Your Responsibilities

Operational Oversight & Quality Improvement

• Monitor the quality and consistency of our activities and guest experiences.
• Conduct regular field visits to evaluate how activities are delivered.
• Work closely with the Planning & Logistics Coordinator to identify operational challenges and implement improvements.
• Ensure that guides, drivers and other collaborators meet Local Spirit’s service and safety standards.
• Identify opportunities to improve operational efficiency and guest satisfaction.
• Report operational findings and recommendations directly to the directors.

Partner Relations & Experience Development

• Visit existing local partners and maintain strong working relationships.
• Identify and establish relationships with new local collaborators, artisans and community-based businesses.
• Support the development of authentic experiences showcasing Mauritius’ culture, heritage and natural environment.
• Evaluate potential new activities and coordinate their practical implementation.
• Help expand Local Spirit’s network of trusted local partners.

Business Development & Strategic Support

• Work with the directors to translate business objectives into practical actions.
• Contribute ideas for new experiences, partnerships and operational improvements.
• Support Local Spirit’s growth into a locally rooted tour operator.
• Follow up on agreed objectives and report on progress.

Field Operations & Quality Control

• Regularly visit our activity locations and local partners across Mauritius.
• Ensure that our experiences meet Local Spirit’s quality, service and safety standards.
• Maintain close contact with guides and other field collaborators.
• Identify opportunities to improve our guest experiences.

Partner Relations & Development

• Build and maintain strong relationships with local collaborators and service providers.
• Visit existing and potential partners.
• Support the development and implementation of new experiences.
• Ensure that our activities reflect Local Spirit’s commitment to authentic Mauritian tourism.

Operational Development

• Work closely with the directors to implement operational objectives.
• Monitor service quality and operational performance.
• Suggest practical improvements and contribute to the company’s growth.

Your Profile

• Previous experience in tourism, hospitality, tour operations or a similar operational role.
• Strong organisational and problem-solving skills.
• Independent, proactive and comfortable working both in the office and in the field.
• Excellent interpersonal and communication skills.
• Ability to coordinate different people and manage priorities.
• Good knowledge of Mauritius and its tourism environment.
• Fluent in English and French; Mauritian Creole is a strong advantage.
• Comfortable using digital tools for planning and communication.
• Valid driving licence (mandatory).
• Willingness to travel regularly across Mauritius.

What We Offer

• A varied and dynamic position within a growing Mauritian company.
• A combination of office coordination and fieldwork.
• Direct collaboration with the company directors.
• Opportunities to contribute ideas and improve existing operations.
• The chance to work closely with local communities and promote authentic Mauritian experiences.
• Salary based on experience and qualifications.

Join Local Spirit

If you enjoy organising, coordinating people, building relationships and making things happen on the ground, we would love to hear from you.

Join us in creating meaningful experiences that connect visitors with the real Mauritius.