Revenue and Accounts Lead

Uniciti Student Residences is seeking a meticulous, proactive professional to lead revenue administration and resident accounts across its 328-room operation. Combining financial discipline with responsive service, you will ensure that occupancy and lease activity translate into accurate billing, timely collections and dependable reporting.

You will take ownership of the resident-account workflow, from account creation and invoicing through payment allocation, debt collection and deposit refunds. Working closely with the USR team and Finance, you will resolve discrepancies, strengthen processes and guide administrative colleagues while supporting a smooth experience for residents, parents and guarantors.

DUTIES & RESPONSIBILITIES

1. Billing and revenue control

• Prepare and validate invoices and monthly charges against approved tariffs, lease dates and resident movements.
• Check prorated charges, room changes and early departures; reconcile occupancy, lease and billing records to prevent missed or incorrect charges.

2. Collections and account accuracy

• Oversee payment intake and receipting, verify payment evidence and follow up allocations with Finance.
• Maintain accurate statements and debtor ageing, coordinate reminders and promises to pay, and resolve unallocated receipts and disputed balances.

3. Refunds and account adjustments.

• Manage the refund register, verify closing balances and supporting documents, and coordinate approved deductions, adjustments and refund requests.
• Follow cases through to payment confirmation and keep residents informed of account-related progress.

4. Tenancy administration

• Maintain customer accounts, lease records, accommodation letters and occupancy dashboards.
• Process approved renewals, extensions, cancellations and room swaps, and provide accurate expiry and availability information to support sales and retention.

5. Reporting and process improvement

• Produce monthly charges, debtors and refund reports; investigate discrepancies and highlight collection risks and revenue leakage.
• Improve workflows, document procedures and maintain complete supporting records in collaboration with Finance.

6. Team coordination and service

• Organise and review delegated administrative work, coach assistants and Resident Assistants, and maintain reliable payment-desk coverage.
• Respond clearly to financial queries and coordinate with colleagues on cases requiring wider resident support.

7. OTHERS

• Any other cognate duties as may be necessary in the circumstances and/or required by the employer. 

CANDIDATE’S PROFILE

Qualifications Required:

• A diploma or degree in Accounting, Finance, Business or a related discipline, or equivalent relevant experience; ideally at least three years in accounts receivable, billing, property accounts or a comparable environment.

Key competences (Knowledge, Skills, Attitudes, Behaviours):

• Strong Excel, reconciliation and reporting skills, with experience using an ERP or accounting system.

• You should be able to investigate discrepancies, prioritise a varied workload and maintain accurate records with minimal supervision.

• A calm, service-oriented approach, clear communication and the confidence to handle sensitive payment discussions professionally.

• Attention to detail, confidentiality, initiative and the ability to coach junior colleagues are essential.