Customer Relation Clerk (Temporary)

Leal & Co. Ltd is currently looking for a Customer Relation Clerk on a temporary basis (6 months) to replace someone who will be soon proceeding on maternity leaves.

Main Duties:

• Responsible to deal calmly, patiently, and courteously welcome customers with a smile.
• For all new customers with no details on the DMS, responsible to collect and provide accurate customer details to the Credit Control Department for creation of customer card on the DMS.
• For all customers who walk in without an appointment and with a car not existing on the DMS, responsible to collect and provide accurate vehicle details to the Service Advisors for creation of vehicle card on the DMS.
• Responsible to direct customers to respective Service Advisors and ensures that customers are attended to on time.
• Responsible to liaises with Service Advisor to obtain the date and time of collection of vehicle for proper planning/booking as well as to communicate to the Invoicing clerk the amount to be invoiced to cash customers.
• For all customers who have been waiting to be attended to for longer than 15 mins, responsible for proposing a Drop Key Service, while collecting all information about job to be performed on car, customer contact and payment details.

Qualifications, Experience & Skills Required:

• Minimum SC
• Customer Relation Skills
• Computer Literate
• Excellent communication skills (French & English)  - written and spoken
• Quick leaner
• Good Team Spirit