Assistant Spa Manager

Administrative Duties
•             Keeps aware of all organizational charts within The LUX* Collective.
•             Maximises operational knowledge of other areas within the Spa and being capable of supporting on reception when required.
•             Ensures that treatment room displays are replenished and correctly displayed.
•             Informs the Spa Manager of any medical conditions or behaviour of guests that is unusual or causes concern.
•             Undertakes any other relevant duties as requested by superiors.

Budget Preparation and Cost Control
•             Understands the concept of “Cost of Sale” and contributes to ensuring that it is kept to a minimum whilst maintaining five star standards.
•             Achieves retail and therapy sales targets through recommendations.
•             Keeps an awareness of professional stock levels and communicates to the Lead Therapist as/when purchase orders need to be made.
•             Maximises every sales opportunity to achieve sales target.

Internal/External Communication
•             Attends Spa meetings as required
Serves as a catalyst to other Departments within the Hotel and The LUX* Collective to facilitate a comprehensive understanding of the Spa and its benefits to guests.
•             Liaises closely with the Lead Spa Therapist and Lead Spa Coordinator.
•             Acts as an Ambassador for The LUX* Collective Spa.

QUALIFICATIONS

Recognised qualification in Aesthetics and Massage Therapy.

EXPERIENCE

Working experience as a Therapist and Trainer in a Hotel Spa Environment (Minimum 2 years)