Quality Officer | Veranda Pointe Aux Biches

Overview of the Role 🔍

The Quality Officer is responsible for supporting hotel operations in maintaining food safety, hygiene, and quality standards. Working closely with the Operations Team and the Veranda Resorts Quality Team, the role ensures compliance with established procedures, promotes best practices, and contributes to the continuous improvement of quality standards across the hotel.

Key Responsibilities 📋

Food Safety & Hygiene

•    Conduct regular inspections of kitchens, buffets, bars, and storage areas to ensure compliance with food safety and hygiene standards.

•    Monitor food temperatures and ensure that appropriate corrective actions are implemented when required.

•    Deliver food safety and hygiene training to team members and promote awareness of quality standards.

•    Ensure compliance with established Standard Operating Procedures (SOPs) and food safety requirements.

Quality Monitoring & Reporting

•    Maintain and update allergen matrices, SOPs, and other quality-related documentation.

•    Follow up on guest complaints related to food quality and hygiene, ensuring appropriate actions are taken.

•    Prepare monthly quality reports and highlight areas requiring improvement.

•    Collaborate with the Operations Team and the Veranda Resorts Quality Team to ensure the consistent application of quality standards.

Administrative & Operational Support

•    Manage Kitchen Department attendance records and duty rosters using AGVipertex.

•    Provide operational support in the implementation and monitoring of quality-related initiatives.

Ideal Candidate Profile 🎯

•    Bachelor's degree in Food Hygiene, Quality Management, Hotel Management, or an equivalent qualification.

•    Minimum of 1 year of relevant experience in food safety, quality assurance, or hotel operations.

•    Fluent in both English and French, with good communication skills.

•    Good IT skills, with proficiency in relevant software applications.

•    Strong attention to detail and organisational skills.

•    Ability to work collaboratively with operational teams and ensure adherence to quality standards.