Full-timeOn-site
Front Office Officer- Heritage The Villas
at Heritage The Villas & Kaz'alala
- Savanne
- Rs 21,000 – Rs 30,000
- Posted Nov 4, 2026
- Closing 04/12/2026
Job description
- Take part in training and implement accordingly
- Keep his superior informed about all unusual matters concerning any plans affecting his/her area
- Welcome Guests and prepare check-in & check out procedure for all guests
- Conduct efficiently and effectively hotel visits and provide explanations to Guests with regard to room amenities and equipment
- Accompany Guests in their room
- Assist Guest in dealing with foreign currencies
- Ensure proper delivery of all messages to Guests through porters
- Follow-up on all Guests requests and complaints and provide feedback
- Arrange with porter for collection of luggages upon departure of Guests and arrange whenever necessary, transport for Guests to airport
- Coordinate Guests wedding and any other special events
- Give relevant and up-to-date information to guest
- Operate the telephone system
- Collect Guests comments
- Compile Guests preferences
- Promote upselling
- Prepare guest’s invoice and receive payment for settlement of accounts before checkout
- Prepare daily statement of revenue and submit with cash, cheque or credit card slips to accounts department
- Handle cash float and keep records of all transactions with respect to the central safe
- Responsible for the cash inventory allocated to her/him (i. e. daily check, declaring shortfalls and separate calculation of tips)
- Encashing cheques and bills of exchange in foreign currencies for hotel guests in accordance with the credit policy
- Booking of all sales before the day’s closing & daily closing of WINhms
- All adjustments must be explained or appropriately documented
- Know perfectly the characteristics of the hotel, the name, positions and responsibilities of each department head and each section head, extension telephone numbers and the use and location of equipment
- Prepare daily events and forward to all departments