Maintenance Supervisor

Team Management & Development

1. Assist the Superior in conducting performance appraisals and identifying the necessary training and development needs of team members.
2. Make recommendations to the Superior regarding team members' performance, promotions and other personnel matters.
3. Ensure that discipline is maintained within the team and report any disciplinary issues to the Superior and/or HR Manager.
4. Act as a coach and mentor to team members, providing guidance and support whenever required.
5. Conduct regular on-the-job training to enhance team members' skills and knowledge.
6. Follow up on the induction and integration of new recruits within the department.
7. Contribute to building an efficient team by taking an active interest in team members' welfare, safety and development.

Departmental Supervision & Administration

1. Coordinate and supervise the activities of the department to ensure smooth day-to-day operations.
2. Ensure that the department consistently projects a warm, professional and welcoming image to guests.
3. Handle and monitor guest complaints, ensuring that the necessary follow-up actions are taken.
4. Establish and maintain effective interpersonal relationships while taking an active interest in team members' welfare, safety and development.
5. Advise the General Manager/Resort Manager on refurbishment, renovation and rebuilding requirements.
6. Prepare and ensure that departmental duty rosters provide adequate coverage at all times while minimising overtime costs.
7. Monitor punctuality, control absenteeism and take corrective action whenever necessary.
8. Ensure proper planning and control of the department's annual leave schedule.
9. Supervise and monitor additional work carried out by contractors.
10. Regularly monitor departmental stores and ensure that spare parts are ordered in advance to maintain the required par stock levels.

Maintenance & Operational Responsibilities

1. Ensure that team members operate in accordance with the established Quality Management System (QMS).
2. Ensure that team members comply with all Safety & Health (S&H) regulations, procedures and company policies.
3. Supervise the day-to-day operations relating to the general maintenance and repair of the resort.
4. Monitor all electrical and mechanical works in accordance with the established checklists.
5. Ensure that the corrective maintenance programme is implemented and functioning effectively.
6. Ensure that all departmental paperwork, maintenance records and logbooks are properly maintained and kept up to date.
7. Follow up on all maintenance requests to ensure timely completion.
8. Regularly test and inspect all fire prevention systems throughout the resort.

Sustainability & Environmental Responsibilities

1. Comply with all sustainability commitments, initiatives and practices implemented within the business unit.
2. Notify the Sustainable Development Department of any matters or activities that may have an impact on the environment or society.