Senior Operational Control Officer

Company Description

First Capital Shared Services Ltd (FCSSL), incorporated in Mauritius in 2018, is the Group Shared Services and a Center of Excellence for FMBcapital Holdings Plc. From its office in Ebene, Mauritius, FCSSL supports Group Banks in Botswana, Malawi, Mozambique, Zambia, and Zimbabwe across technology, trade, treasury, back-office operations, risk, and compliance. The organization operates as an independent entity while closely collaborating with the Group Banks to ensure disciplined execution of strategies and strong transparency and control frameworks. With over 160 professionals and specialists, FCSSL focuses on delivering high-quality support for critical banking functions and top-tier products and services. The center is committed to continuous improvement, embedding cutting-edge technologies, advanced data analytics, and best-in-class cybersecurity practices to remain a trusted partner in the Group’s growth journey.

Job Purpose

We are seeking a motivated and experienced Senior Operational Control Officer in our Operational Control department to efficiently manage and oversee the Reconciliation and Quality Control function across group countries. The role is responsible for ensuring robust operational controls, timely reconciliation processes, risk mitigation, process efficiency, and a customer satisfaction culture.

Key Responsibilities Reconciliation

•Ensure daily reconciliation of bank accounts is completed accurately and within agreed operational timelines across all locations.
•Monitor ledgers and statements for all relevant accounts.
•Perform and oversee reconciliation of Nostro and other operational accounts.
•Generate reports and analyse outstanding or at-risk items.
•Attend to internal and external queries efficiently and promptly.
•Ensure operational risks are maintained within acceptable levels.
•Maintain an active hands-on role in daily operations.

Quality Control & Process Improvement

•Review operational output to ensure accuracy and adherence to quality standards.
•Contribute to a control environment that minimizes operational risks and errors.
•Support management with strategic operational improvements.
•Identify opportunities to improve efficiencies and streamline operational processes.
•Promote knowledge sharing and continuous learning across the team.

Team Collaboration

•Support daily operational activities to maintain high standards of accuracy and service delivery.
•Provide coaching and support to team members, especially during peak periods.
•Contribute positively to departmental and organizational objectives.
•Maintain clear, objective, and positive communication with team members and stakeholders.
•Perform any additional duties assigned by management relevant to the role.

Behavioral Competencies

•Inspires and motivates team members
•Demonstrates coaching and mentorship capabilities
•Promotes teamwork, accountability, and professional growth
•Focus on accuracy, quality, and process control
•Identifies risks and operational inefficiencies proactively
•Investigative and reconciliation analysis capabilities
•Makes sound operational decisions promptly
•Communicates clearly and professionally across all levels
•Builds positive relationships with internal and external stakeholders
•Handles escalations effectively
•Supports innovation and automation
•Demonstrates honesty, confidentiality, and professionalism
•Maintains compliance with internal policies and regulatory standards

Qualifications & Skills

•Bachelor’s degree in Finance, Banking, Accounting, Business Administration, or a related field
•Minimum 1–3 years’ experience in a similar operational control, reconciliation, or financial services role
•Knowledge of reconciliation, quality control, and banking operations
•Excellent verbal and written communication skills
•Proficiency in Microsoft Office applications (Excel, Word, PowerPoint)
•Attention to detail and accuracy
•Self-motivated, proactive, and results-driven
•Organizational and time management skills
•Ability to work under pressure and meet strict deadlines
•High standards of honesty, integrity, and professionalism
•Availability to work on Public Holidays when required

Regards,

Human Resources Department