Claims Handler – Motor Insurance

Key duties and responsibilities

• Register and administer motor claims, verifying policy details and supporting documentation.
• Coordinate with insurers, assessors, garages and repairers to ensure timely claims progression.
• Keep clients informed and provide clear guidance throughout the claims process as per internal service standards.
• Follow up on assessments, repairs, settlement decisions and payments.
• Maintain accurate claims records and prepare routine status reports.
• Escalate complex claims, disputes, complaints and suspicious cases appropriately.
• Comply with company procedures, regulatory requirements and confidentiality standards.

Your qualifications and experience

• Higher School Certificate (HSC) or an equivalent qualification.
• Preferably 2–4 years of relevant experience in insurance claims handling, motor insurance or related insurance operations.
• Familiarity with motor insurance products, policy conditions and claims procedures.
• Experience using insurance systems or claims management platforms and Microsoft Office applications.

• Sound understanding of motor insurance products, policy conditions and claims procedures.
• Proficiency in Microsoft Office and familiarity with insurance or claims management systems.
• A relevant diploma, tertiary qualification or progress towards a recognised professional insurance qualification would be an advantage.

The qualities you bring

• Strong client-service orientation and effective communication skills.
• Excellent organisation, attention to detail and ability to manage competing priorities.
• Sound judgement and practical problem-solving skills.
• A proactive, accountable and collaborative approach.
• Integrity, discretion and professionalism.