Night Auditor/Manager

Maradiva Villas Resort & Spa is looking for a dynamic, detail-oriented and service-driven individual to join our Front Office team as a Night Auditor / Night Manager.

The successful candidate will be responsible for overseeing overnight hotel operations, ensuring exceptional guest experiences, maintaining accurate financial records and coordinating all departments to ensure the smooth running of the resort throughout the night.

Key Responsibilities

Guest Experience & Front Office Operations

• Oversee overnight hotel operations and ensure the highest standards of guest service in accordance with Maradiva, LQA and Forbes Travel Guide standards.
• Welcome VIPs and late-arriving guests, and assist with guest check-ins, check-outs and last-minute reservations.
• Handle guest enquiries, requests and complaints professionally, ensuring timely resolution and appropriate follow-up.
• Coordinate with all departments to ensure smooth operations and effective communication.
• Monitor the Front Office lobby, cleanliness and overall presentation of public areas.
• Ensure guest information, profiles and reservations are accurately updated in the Hotel Management System (HMS).
• Maintain updated logbooks, daily events and comprehensive shift handover reports.

Night Audit & Financial Responsibilities

• Perform the daily night audit after the closure of all hotel outlets.
• Verify guest accounts, billing instructions, invoices, postings and supporting documents.
• Reconcile cash floats, credit card transactions and payment settlements, reporting any discrepancies.
• Conduct regular cash spot checks and ensure compliance with hotel financial procedures.
• Verify daily journal postings, additional charges and accounts receivable transactions where applicable.
• Ensure all necessary vouchers and supporting documents are prepared for submission to the Accounts Department.
• Identify revenue opportunities through suggestive selling and upselling techniques.

Leadership & People Management

• Act as the Management representative during overnight operations in the absence of the General Manager and Heads of Departments.
• Supervise, guide and support the overnight team, ensuring proper allocation of duties and effective teamwork.
• Monitor staff attendance, grooming and adherence to hotel policies and procedures.
• Ensure appropriate coordination of staff breaks and transportation.
• Assist in training and developing Front Office team members.
• Promote a positive working environment through effective communication, motivation and conflict resolution.

Safety, Security & Quality Standards

• Ensure compliance with hotel safety, security, health and emergency procedures.
• Conduct regular hotel rounds in accordance with the Night Manager / Manager on Duty checklist.
• Monitor suspicious activities and report any incidents to the appropriate management representatives.
• Ensure all hotel quality standards and operating procedures are consistently implemented.
• Maintain proper communication and handover of all exceptional events, incidents and operational matters.

Profile & Requirements

• Previous experience in Front Office operations or hospitality management will be an advantage.
• Strong leadership, supervisory and organisational skills.
• Good numerical, analytical and administrative abilities with strong attention to detail.
• Excellent communication, interpersonal and problem-solving skills.
• Knowledge of hotel management systems and night audit procedures will be an advantage.
• Ability to handle guest complaints and make sound decisions independently.
• High level of integrity, professionalism and confidentiality.
• Flexible, proactive and able to work night shifts, weekends and public holidays.
• A positive attitude with a strong commitment to guest satisfaction and teamwork.

Join Our Team!

If you are passionate about hospitality, committed to service excellence and ready to take responsibility for overnight hotel operations, we would like to hear from you.

Management reserves the right to call only shortlisted candidates and to decline any application without assigning any reason.