Job description
Lead and oversee all housekeeping operations to ensure high cleanliness, quality, and guest satisfaction standards.
Manage, train, coach, and evaluate housekeeping staff, including scheduling, attendance, grooming, and performance management.
Ensure guest rooms, public areas, and back-of-house areas are properly maintained and meet established SOPs and quality standards.
Control departmental resources, including budgets, labour costs, inventory, stock, and operational expenses.
Coordinate with other departments, conduct team briefings, and support recruitment, onboarding, employee development, and succession planning.
Drive departmental performance and achievement of operational targets, including room quality and productivity objectives.