Customer Service Officer

One of our clients in the funeral industry, Moura Operations Co Ltd is looking for a Customer Service Officer.

The Customer Service Officer responsibility will be to assist families and individuals during the funeral planning process, by providing information about funeral services, help coordinate arrangements, answer questions, and offer compassionate support during a difficult time. 

RESPONSIBILITIES:

• Answer incoming calls promptly and professionally.

• Make outbound calls to follow up with customers

• Assist customers with inquiries, complaints, and technical support.

• Provide accurate information about services.

• Record details of customer interactions in the database accurately.

• Resolve customer issues efficiently, escalating complex problems to appropriate departments.

• Maintain a high level of customer satisfaction through courteous and effective communication.

• Follow guidelines to ensure consistent service delivery.

REQUIREMENTS:

• School Certificate or Higher School Certificate

• Minimum 1 Year Experience in Customer Service / Call Centre

• Ready to Work on SHIFT SYSTEM, WEEKEND & PUBLIC HOLIDAYS

• Ability to Multitask

• IT Literate & Apt to work on CRM software
• Strong communication and interpersonal skills
• Customer-focused approach and commitment to service excellence.