Admin-Sales Support

The Admin – Sales Support is responsible for performing administrative tasks to support the sales team to gain and keep customers, respond to customer complaints and ensure that all orders are processed and deliveries are effected in a timely manner.

Location of Employment: Grand Baie & Bagatelle 

1.         Showroom & Sales Administration:

• Provides support to the Admin Supervisor in ensuring products movement, sales orders, quotation, complaint, returns and Sales Order verification are up to date on System or databases.
• Provides assistance to the Admin Supervisor in ensuring that customer queries and complaints are attended in a timely and effective manner.
• Ensures correct documentation of all customer interactions in the appropriate database/system.
• Inventory – monitoring.
• Orders Monitoring / Follow up (stock order process).
• Quotes Follow up and conversion.
• Timely compiling of orders.
• Provide Customer Service including communication on delivery and mounting schedules.

2.         Administrative Operations:

• Handle and process payments.
• Request and gain clearance from Management regarding preparation of return notes, refund and payment facilities.
• Ensure electronic communication to customers after full payment is effected at the counter.
• Follow-up on customers’ request through phone calls/emails.
• Attend to all customers’ queries in a timely and effective manner.
• Maintain and update customer records.
• Cross sell and upsell products whilst performing duties of a cashier.

3.         Customer Experience:

• Be the key custodian of the brand and ensure the brand's integrity is maintained throughout the Showroom.
• Convert foot fall into sales and handling walk in customers.
• Respond to customer communication by email, fax, telephone and any other means.
• Dealing with customer queries and complaints in a timely and efficient manner.
• Create and maintain a good customer shopping experience.
• Build a positive working relationship with customers and ensuring repeat business.

4.         Management Reporting:

• Ensure correct documentation of all customer interactions in the appropriate databases / system.
• Day end reports to the Admin Supervisor.
• Weekly status reports on customer complaints.
• Prepares monthly sales and customer relations reports by analysing and categorizing sales information.

5.         Other duties:

• Perform any other cognate duties within the scope of responsibilities.

Qualifications

• Diploma or Bachelor’s degree in Business Administration, Sales & Marketing, Customer Service, or related field.
• Minimum 2–3 years’ experience in sales administration, customer service, or showroom operations.
• Experience in order processing, inventory monitoring, and sales documentation.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with ERP/CRM systems.
• Strong numerical and data entry skills with a high degree of accuracy.
• Knowledge of basic accounting principles related to payment handling, returns, and refunds will be an advantage.

Technical Skills

• Ability to prepare and process quotations, sales orders, invoices, and related documentation.
• Proficiency in maintaining and updating customer records in databases/CRM systems.
• Skilled in compiling reports, analysing sales data, and tracking order status.
• Familiarity with inventory tracking and stock order processes.
• Knowledge of customer communication protocols via phone, email, and other channels.

Soft Skills

• Strong communication and interpersonal skills with a customer-focused approach.
• Excellent organizational skills with the ability to manage multiple tasks and meet deadlines.
• Problem-solving abilities to handle customer complaints and resolve issues effectively.
• Attention to detail for accurate order processing and documentation.
• Ability to cross-sell and upsell products while maintaining professionalism.
• Positive attitude and ability to work as part of a team in a fast-paced environment.

Other Attributes

• High level of integrity and discretion when handling customer information and financial transactions.
• Adaptable and able to handle changing priorities in a dynamic showroom setting.
• Strong commitment to delivering an exceptional customer experience.

*All applications are subject to screening through our ATS*