Administrative Supervisor

The Admin Supervisor is required to provide support and assistance in the day-to-day operations of the showroom including performing administrative tasks to support the sales team to gain and keep customers, maximizing sales, developing staff, controlling expenses and all aspects of merchandising and inventory control.

• Provides support to the Showroom Manager in strategically managing the showroom in compliance with the company’s policies and procedures.
• Provide support to the Showroom Manager in ensuring products movement, sales orders, quotation, complaint, returns and sales order verification are up to date on System or databases.
• Provides assistance to the Showroom Manager in ensuring that customer queries and complaints are attended in a timely and effective manner.
• Ensures correct documentation of all customer interactions in the appropriate database/ system.
• Responsible for funds management including cash handling, handover, transit, verification and safeguarding.
• Overview of sales staffs and CXR Target Administration.
• Inventory – monitoring.
• Orders monitoring – follow up (stock order process).
• Quotes follow up and conversion.
• Timely compiling of orders.
• Provide customer service including communication and delivery and mounting schedules.
• Monitor and oversee the housekeeping team to ensure that the showroom is always kept clean and tidy.

• Handle and process payments.
• Request and gain clearance from Management regarding preparation of return notes, refund and payment facilities.
• Ensure electronic communication to customer after full payment is effected at the counter.
• Follow-up on customers’ request through phone calls/ emails.
• Attend to all customers’ queries in a timely and effective manner.
• Maintain and update customer records.
• Cross sell and upsell products whilst performing duties of a cashier.

• Assist the Showroom Manager in ensuring effective people management.
• Ensure floor tasks are well managed in such a way that it improves the speed, quality as well as the efficiency of the work that has been allocated.
• Maintain a safe work environment by enforcing safe and smart work practices as per the Safety and Health Officer’s recommendations in line with OSHA Act.
• Ensures employee wellbeing and welfare.

• Be the key custodian of the brand and ensure the brand’s integrity is maintained throughout the Showroom.
• Convert foot fall into sales and handling walk in customers.
• Respond to customers communication by email, fax, telephone and any other means.
• Dealing with customers queries and complaints in a timely and efficient manner.
• Create and maintain a good customer shopping experience.
• Build a positive working relationship with customers and ensuring repeat business.

• Ensure correct documentation of all customer interactions in the appropriate databases/ system.
• Day end reports to the Showroom Manager.
• Weekly status reports on customer complaints.
• Prepares monthly sales and customer relations reports by analysing and categorizing sales information.