Assistant Showroom Manager

Location of Employment: Grand Baie and Bagatelle

1.    Operational Administration

• Strategically manage the Showroom in compliance with the company’s policies and procedures;
• Ensure products movement, sales orders, quotation, complaint, returns and Sales Order verification are up to date on System or databases;
• Monitor that customer queries and complaints are attended in a timely and effective manner;
• Ensure correct documentation of all customer interactions in the appropriate database/system; and
• Responsible for funds management including cash handling, handover, transit, verification & safeguarding.

2.    People Management

• Lead, coach, train, supervise and ensure professional development of staff;
• Lead site-wide performance through the assessment and management of key performance indicators, training, talent development and employee counselling;
• Maintain a safe work environment by enforcing safe and smart work practices as per the Safety & Health Officer’s recommendations in line with OSHA Act; and
• Ensure employee wellbeing and welfare.

3.    Revenue Generation

• Ensure monthly revenue target set by Management for the Showroom is met consistently; and
• Leading and driving a high-performance culture attitude to increase/sustain sales whilst minimising dependency on discounts offered.

4.    Delivery Management

• Ensure deliveries are executed according to the schedule, minimising issues.
• Provide daily reports on delivery performance, including completed deliveries and any incidents.

5.    Customer Satisfaction

• Address customer issues, including home damage claims, discount negotiations.
• Implement processes to meet or exceed customer expectations.

6.    Showroom Look and Feel

• Maintain outstanding showroom condition and visual merchandising standards;
• Ensure that star products are always on display and slow-moving products are given a better placement to enhance change of sale; and
• Any other cognate duties assigned to you in the performance of your duties.

7.    Qualifications

• Diploma or Bachelor's degree in Sales, Supply Chain management, Marketing, Business Administration, or a related field can be advantageous.
• Five years proven experience in a Sales / Showroom environment, preferably in a supervisory or lead role.
• Experience with retail management ERP software.
• Familiarity with industry-specific regulations and compliance standards related to safety and inventory management.
• Proficiency in inventory management software and advanced computer skills.
• Leadership and Management: Ability to lead and motivate a team, delegate tasks effectively, and provide guidance and feedback.
• Communication: Strong verbal and written communication skills to interact with staff, management, and other departments.
• Organisational Skills: Capacity to prioritise tasks, manage time efficiently, and maintain attention to detail in a fast-paced environment.
• Interpersonal Skills: Ability to collaborate with cross-functional teams, resolve conflicts, and build positive relationships with colleagues, suppliers, and customers.

*All applications are subject to screening through our ATS*