Quality Coordinator

Job Purpose

To implement, maintain and continuously improve the Group's Quality, Food Safety and Sustainable Development Management Systems, ensuring compliance with established standards, operational excellence and a culture of continuous improvement.

Key Responsibilities

• Promote a strong culture of quality, service excellence, food safety and sustainability across all departments.
• Conduct training and awareness sessions for Team Members on quality standards, food hygiene, HACCP and sustainable practices.
• Collaborate closely with Heads of Departments (HODs) to ensure effective implementation of standards, policies and procedures.
• Develop, review and update Standard Operating Procedures (SOPs) in collaboration with relevant departments.
• Conduct regular internal quality and HACCP audits, inspections and compliance checks.
• Coordinate external quality and food safety audits, ensuring proper preparation and follow-up.
• Identify non-conformities, recommend corrective actions and monitor their implementation and closure.
• Monitor guest feedback, satisfaction surveys, complaints and quality reports to identify opportunities for improvement.
• Prepare audit reports, quality performance updates and recommendations for Management.
• Organise and coordinate monthly quality meetings with the General Manager and HODs.
• Implement initiatives promoting effective waste management, cost control and responsible resource utilisation.
• Drive continuous improvement initiatives to enhance operational efficiency, guest satisfaction and sustainability performance.
• Ensure compliance with the Group's sustainability commitments, environmental policies and responsible business practices.
• Report environmental and social concerns to the relevant stakeholders and Sustainable Development Department.
• Maintain effective communication and positive working relationships across departments to support the achievement of quality and sustainability objectives.

Key Competencies

• Strong knowledge of quality management systems, food safety standards and HACCP principles.
• Excellent communication, coordination and interpersonal skills.
• Strong analytical, reporting and problem-solving abilities.
• Ability to conduct audits, deliver training and drive corrective actions.
• Organised, proactive and detail-oriented, with a commitment to continuous improvement.
• Passion for hospitality excellence, food safety and sustainable development.