Full-timeOn-site

Ticketing Supervisor

at Ashford Capital Ltd

  • Mauritius
  • Rs 21,000 – Rs 30,000
  • Posted Oct 29, 2026
  • Closing 28/11/2026
SectorSkills
  • Ticketing Supervisor
  • Airline Ticketing
  • Reservation Supervisor
  • Travel Agent

Job description

  • Train, schedule, and mentor ticketing agents or customer service staff.
  • Oversee domestic/international or event ticket issuance, reissuances, cancellations, and refunds.
  • Account for cash drawers, EFTPOS/card machines, cashouts, and daily financial reporting.
  • Set up and update pricing, seat maps, inventory, and event data within ticketing software.
  • Handle complex or aggressive customer complaints and ensure high service standards.
  • Ensure adherence to company/airline policies, industry regulations, and generate management information system (MIS) reports.
  • Liaise with marketing, sales, operations, or event organizers for seamless execution.

Required Qualifications & Skills

  • Previous front-line ticketing, box office, or customer-facing experience with supervisory background.
  • Strong proficiency in computer systems, ticketing software and Microsoft Excel/Word.
  • Proven experience with cash handling, reconciliation, and basic budgeting.
  • Exceptional communication, conflict resolution, organizational abilities, and patience under pressure.