Night Auditor - Le Suffren Hotel & Marina

• Provide courteous and efficient service to guests and handle overnight requests, enquiries and complaints. 

• Perform the daily End-of-Day procedures and ensure accurate reconciliation of hotel revenue and transactions.

• Verify guest accounts, room rates, payments, credit card transactions and Front Office cashier reports. 

• Identify and report discrepancies in billing, postings and financial transactions. 

• Prepare and distribute the Daily Revenue Report and other operational reports to the relevant departments. 

• Monitor room status, arrivals, departures, guest accounts and room rate accuracy. 

• Ensure the accuracy of guest profiles and information recorded in the Property Management System (PMS). 

• Coordinate with Front Office, Finance, Housekeeping, Maintenance and Security to ensure smooth overnight operations. 

• Ensure proper handover of reports, outstanding issues and Front Office floats to the morning shift. 

• Conduct regular patrols and ensure the safety and security of hotel premises during the night. 

• Ensure compliance with hotel policies, procedures, quality standards and health and safety requirements. 

• Any other cognate duties as delegated by Front Office Manager.  

• Minimum HSC or equivalent qualification. 

• At least 1 year of experience in a similar position would be an advantage. 

• Good numerical and analytical skills, with strong attention to detail. 

• Good knowledge of hotel operations, Front Office procedures and financial reconciliation. 

• Proficiency in hotel management systems (PMS), preferably OPERA. 

• Good communication skills in both English and French, written and spoken. 

• Customer-service oriented, with a professional attitude. 

• Good organisational skills and the ability to work independently. 

• Ability to work independently, demonstrate integrity and maintain confidentiality. 

• Willingness to work night shifts, weekends and public holidays.