Customer Service Coordinator – Mandarin language skills needed

Hapag-Lloyd QSC Mauritius is growing and to support our growth, we are looking to recruit Customer Service Coordinator – Mandarin speaking experts !

Hapag-Lloyd is a leading global liner shipping company, having its head quarter in Hamburg, Germany, operating 300 modern ships and transports about 13.5 million TEU (Twenty-foot Equivalent Unit) per year. The company presently has around 19,600 motivated employees in 400 offices in 140 countries. Hapag-Lloyd offers a fleet with a total capacity of 2.1 Million TEU, as well as a container stock of approximately 2.6 million TEU including one of the world’s largest and most modern reefer container fleets. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents.

Hapag-Lloyd has a history of over 175 years, having been founded in the year 1847. Hapag-Lloyd is a financially stable company and is publicly listed on the Frankfurt, Germanystock exchange.

This open position shall be on a permanent contract basis. 

Qualifications and Technical Job Requirements:

• Graduates with minimum of 3 years of experience
• A Certification in the related customer field would be an added advantage.
• Communication skills, conflict resolution, problem solving and decision-making would be value added benefit.
• Intermediate to advanced level skill in MS Excel, Word & MS Access
• Excellent command of written and spoken Mandarin, English and French

As an organization, we provide a robust training program. Every staff undergoes a training program, and we will train you to handle your tasks.

We provide many opportunities for professional growth, in a fast growing organization.

We provide you with experience in working with customers / Vendors across various African countries from one location.

We will provide you with exposure to international processes & practices.

We will provide you with exposure to one of the best systems in the shipping industry

Our Shift timings are from 1 p.m. to 10 p.m.

If you fit the above requirements, apply now!