Open to candidates with no experienceFull-timeOn-site
Digital Workplace & IT Support Analyst
- Port Louis
- Rs 21,000 – Rs 30,000
- Posted Oct 28, 2026
- Closing 27/11/2026
Job description
Role Summary
Provides first-line IT support to users, troubleshooting technical issues and assisting with digital workplace tools. Works closely with business users and Group IT to promote technology adoption, support digital initiatives, and improve user productivity and service delivery.
Key Responsibilities
- Provide first-line IT support and troubleshoot hardware, software, connectivity, and Microsoft 365 issues.
- Log, manage, and track IT incidents and service requests, ensuring timely resolution or escalation.
- Support user onboarding and offboarding, account setup, access requests, and equipment allocation.
- Assist users with Microsoft 365 applications and promote the effective use of digital tools.
- Maintain IT asset inventories, service tickets, and technical documentation.
- Escalate complex technical issues to Group IT or external service providers.
- Support technology deployments, digital transformation projects, and IT security and compliance activities.
- Identify recurring issues and recommend improvements to enhance user productivity and service delivery.
Requirements & Competencies
- Strong customer-service, communication, and problem-solving skills.
- A proactive, organised, and collaborative approach.
- Ability to explain technical concepts clearly to non-technical users.
- Interest in digital technologies, automation, and continuous improvement.
- A diploma or degree in IT would be an advantage.