Shop Supervisor

SHOP SUPERVISOR

Company: Albert Trading Ltd (ATL) – Albert Group
Location: Bagatelle / Grand Baie La Croisette

Job Summary

We are looking for a responsible and organised Shop Supervisor to oversee daily shop operations at Albert Trading Ltd. The successful candidate will supervise staff, ensure proper stock management, maintain shop standards and deliver excellent customer service while supporting the achievement of sales targets.

Key Responsibilities

• Supervise and coordinate the daily activities of shop staff.
• Ensure excellent customer service and handle customer enquiries and complaints professionally.
• Monitor sales performance and support the achievement of sales targets.
• Ensure proper merchandising, product displays and stock availability.
• Monitor stock levels and coordinate stock replenishment when required.
• Ensure accurate handling of cash, payments and daily sales transactions.
• Monitor staff attendance, punctuality, grooming and compliance with company procedures.
• Ensure accurate stock records and participate in stock counts when required.
• Prepare sales reports and report operational issues to management.
• Ensure the shop is clean, organised and well presented at all times.
• Train and guide staff to maintain service quality and operational efficiency.
• Ensure compliance with company policies, operational procedures and health and safety standards.

Requirements

• Minimum HSC or an equivalent qualification.
• A Diploma in Business Management, Sales or a related field will be an advantage.
• Previous experience in retail, trading or shop operations, preferably in a supervisory role.
• Good leadership, organisational and problem-solving skills.
• Excellent communication and customer service skills.
• Knowledge of stock control, merchandising and sales operations.
• Basic computer skills and familiarity with sales or inventory systems.
• Ability to work independently and manage a team effectively.
• Honest, proactive and responsible attitude.
• Willingness to work on shifts, weekends and public holidays, as required.

How to Apply

Interested candidates are invited to submit their applications to [email protected] or contact us via WhatsApp on 5254 6069.