Room Service Order Taker

What will you be doing?

As a Room Service Order Taker, you will be responsible for handling guest orders and ensuring a smooth and efficient room service experience from order placement to delivery.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Take room service orders by phone in a friendly and professional manner.
• Provide accurate information on menus, food, beverages, promotions and special requests.
• Enter orders correctly into the system and ensure all details are clearly communicated to the relevant teams.
• Coordinate with the Kitchen and Room Service teams to ensure orders are prepared and delivered on time.
• Follow up on orders when necessary to ensure guest requests are properly handled.
• Handle guest enquiries and concerns promptly and professionally.
• Suggest additional food and beverage items where appropriate to support sales.
• Maintain accurate records and ensure guest information is handled confidentially.
• Keep the work area clean, organised and presentable.
• Follow Hilton brand standards, hotel policies and departmental procedures.
• Assist the Room Service team with other duties as required.

What are we looking for?

A Room Service Order Taker serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• Previous experience in a similar position is an advantage.
• Good communication and listening skills.
• Customer-service oriented.
• Good telephone etiquette.
• Strong attention to detail.
• Ability to work in a fast-paced environment.
• Ability to work effectively as part of a team.
• Basic computer skills.
• Good command of English; French is an advantage.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodation, service, amenities and value.

Our vision, “to fill the earth with the light and warmth of hospitality,” unites us as a team to create remarkable hospitality experiences around the world every day. Our Team Members are at the heart of it all!