Group & Incentive Coordinator

Job Title: Groups & Incentives Coordinator

Working Days: 

Monday to Friday:

8:30 AM – 5:00 PM

Saturday: 

8:30 AM – 12:00 PM

About the Role

We are looking for a dynamic, organised and customer-focused Groups & Incentives (G&I) Coordinator to join our team. The successful candidate will support the Project Manager in planning and coordinating tailor-made group travel and incentive programmes for international clients, ensuring excellent customer service, competitive pricing and smooth operational delivery.

Key Responsibilities

• Design and coordinate tailor-made group and incentive travel programmes, including accommodation, transfers, excursions, activities, venues and themed dinners.
• Prepare accurate, competitive and professionally presented quotations based on clients’ requirements and budgets.
• Liaise and negotiate with hotels, venues, transport providers and other local suppliers to obtain the best rates and conditions.
• Communicate effectively with international clients, suppliers and internal teams, ensuring timely responses to enquiries.
• Coordinate bookings, accommodation, transportation, activities, site inspections and event logistics.
• Prepare and manage operational documents, proposals, contracts, invoices, purchase orders and working plans, subject to approval.
• Monitor booking deadlines, payment schedules, cancellation periods and project progress.
• Keep the Project Manager informed of developments, potential risks and operational issues, while proposing appropriate solutions.
• Build and maintain strong relationships with local tourism partners and service providers.
• Maintain accurate records and ensure compliance with company procedures.
• Develop a strong knowledge of the island’s hotels, tourism products, activities, venues, history and geography.
• Contribute to improving service quality, operational efficiency and quotation processes.

Requirements & Qualifications

• Diploma or Degree in Tourism, Hospitality Management, Travel & Tourism, Events Management or a related field.
• Minimum of 1 year of relevant experience in tourism, hospitality, travel, events or a similar environment.
• Experience in reservations, tour operations, group travel, event coordination or customer service will be an advantage.
• Knowledge of local hotels, tourism suppliers and destination services is desirable.
• Excellent written and spoken English, with the ability to communicate professionally with international clients and suppliers.
• Good negotiation, interpersonal and relationship-building skills.
• Proficiency in Microsoft Office, particularly Word, Excel and Outlook.
• Ability to prepare quotations, proposals, reports and professional correspondence.

Skills & Competencies

• Strong organisational skills and attention to detail.
• Customer-focused with a commitment to delivering excellent service.
• Dynamic, proactive and self-motivated.
• Commercial awareness and a solution-oriented mindset.
• Ability to manage multiple tasks, prioritise deadlines and work under pressure.
• Ability to work independently and collaboratively within a team.
• Flexible, adaptable and eager to learn.