Planning Officer

FLO Mobility Services Ltd is seeking a proactive and detailed oriented Planning Officer to join the team. The successful candidate will be expected to maintain accurate operational records, coordinate transport efficiently, resolve unforeseen disruptions promptly, ensure accountability and contribute to high levels of client satisfaction.

In this position, you will support the daily coordination, planning and execution of transport operations, ensuring efficient vehicle allocation, timely service delivery and effective communication with drivers, suppliers and clients. The ideal candidate must be proactive, adaptable and capable of managing operational challenges in a fast-paced transport environment.

Key Responsibilities

• Assist in daily transport planning, scheduling and vehicle allocation.
• Coordinate with drivers and transport suppliers to ensure smooth operations.
• Manage last-minute transport requests, cancellations and schedule changes.
• Perform dynamic reallocation of trips and vehicles to optimize fleet utilization.
• Monitor transport movements and promptly address operational disruptions.
• Maintain accurate transport records, trip sheets and operational reports.
• Update planning schedules and prepare reports using Microsoft Excel.
• Handle cash collections, payments and reconciliation with accuracy and accountability.
• Ensure proper documentation and follow-up of transport activities.
• Maintain professional and courteous communication with clients, drivers and suppliers.
• Respond promptly to client enquiries, complaints and operational requests.
• Demonstrate a pleasant personality and a customer-service-oriented approach.
• Ensure effective coordination between all stakeholders.

Candidate Profile

• Good proficiency in Microsoft Excel, including data entry, formulas and reporting.
• Sound knowledge of transport planning, scheduling and route coordination.
• Good geographical knowledge of Mauritius, including towns, villages, districts and major road networks.
• Ability to work under pressure, manage stress and handle multiple operational priorities simultaneously.
• Strong problem-solving skills, particularly in dynamic trip reallocation and last-minute operational changes.
• Good numerical skills and ability to manage cash transactions responsibly.
• Strong communication, organizational and interpersonal skills.
• Dynamic, resourceful, proactive and solution oriented.
• Pleasant personality with a professional approach to client interactions.

Requirements

• Must possess a valid driving license and have access to their own vehicle for operational mobility.
• Must be willing and available to work flexible and irregular hours, including early mornings, late evenings, weekends and public holidays, according to operational requirements.
• Must be reachable and responsive during assigned working hours.
• Must be adaptable to changing schedules and urgent operational requirements.