Client Relationship Officer

The Client Relationship Officer is responsible for delivering an exceptional client experience by supporting sales activities, facilitating application processing, and ensuring compliance with company policies and credit requirements. The candidate will play a key role in driving business growth while maintaining strong customer relationships.

Key Responsibilities

• Convert customer enquiries into successful applications and identify cross-selling opportunities.
• Proactively engage with clients to understand their needs and recommend suitable Hire Purchase (HP) and Loan solutions.
• Manage cash transactions accurately while ensuring compliance with company procedures and controls.
• Deliver excellent customer service and ensure a seamless client experience throughout the customer journey.
• Maintain operational excellence and contribute to the continuous improvement of processes and service delivery.
• Support business development initiatives by proposing new ideas and opportunities to enhance performance.
• Ensure all transactions and customer interactions comply with company policies, regulatory requirements, and internal procedures.

Requirements

• Minimum HSC or equivalent qualification.
• Strong communication, negotiation, and influencing skills.
• Sales-driven with a results-oriented mindset.
• Customer-focused with excellent relationship-building abilities.
• High level of integrity, professionalism, and compliance awareness.
• Strong numerical and cash-handling skills.
• Good organizational and multitasking abilities.
• Experience in financial services, sales, retail, customer service, or other customer-facing roles will be an advantage.
• Ability to work on a shift system.

What We Offer

•   Competitive salary package.

•    Medical insurance covering employees and their eligible dependants, with 50% of the premium contributed by the Company.

•    Contributory Pension Scheme

•     Accident Insurance Cover

•     Annual Leave entitlement from Day One

•     Preferential Staff Rates and Credit Facilities

•     Free Weekly Consultations with Medical Doctor and Psychologist

•     Exclusive employee discounts and preferential rates on ER Group

•     Training and professional development opportunities.

•     Career growth within a dynamic and supportive environment.

•     Employee wellness and engagement activities.

Key Competencies

Customer Relationship Management

Sales and Business Development

Communication and Negotiation Skills

Influencing and Persuasion

Customer Service Excellence

Problem-Solving and Decision-Making

Cash Handling Accuracy and Attention to Detail