Billing Analyst

Key responsibilities

 •Be the Billing Process Expert and coordinate all billing activities under assigned territories and deliver within the agreed SLA and required standards.

• Assist in billing related project for process optimization initiatives within Africa region to improve both accuracy and efficiency in billing transaction and ensure standard process across the countries.

• To ensure that correct billing information is collected to produce and ensure completeness of billing.

•Proactively follow-up to ensure no SLA breach. Prioritized a variety of time-sensitive tasks.

• Ensuring that monthly invoicing and credits are correct, and all revenue are loaded on time.

• Adhere to policies regarding invoicing ensuring approvals for credit notes.

• Assist on the billing queries and dispute and ensuring minimum impact to billing quality and revenue.

• To prepare and coordinate on the accruals for unbilled items based on revenue report

• Act as a key support to assist and coordinate on system migration and implementation.

• Other duties as delegated from time to time by the Head of Billing and credit control or any other person designated in their absence.

Job Profile

• Excellent back-office skills.

• Strong interpersonal and communication skills with diplomacy, tact and ability to interact effectively and confidently at all levels.

• Ability to maintain confidentiality and handle office matters with utmost professionalism.

• Negotiating and influencing skills.

• Computer literacy, with advanced Excel experience.

• Ability to analyze / solve problems in a fast-paced environment.

• Multi-tasking and prioritization capabilities

• Other duties as delegated from time to time by the Head of Billing and credit control or any other person designated in their absence.

• Able to adapt to changes and manage complex situations.