RESERVATIONS MANAGER

CAREER OPPORTUNITY – RESERVATIONS MANAGER

A Luxury Hospitality Group | Four & Five-Star Hotel | Mauritius

A specialised hospitality recruitment service is seeking an accomplished Reservations Manager on behalf of a well-established five-star luxury hotel in Mauritius.

We are looking for a commercially driven hospitality professional with a proven track record in reservations management, revenue optimisation and team leadership.

The successful candidate will play a key role in strengthening reservation performance, maximising room revenue opportunities and ensuring an efficient, guest-focused booking experience.

Your Role

• Lead and coordinate the reservations function to ensure efficiency, accuracy and service excellence.
• Develop and implement effective approaches to optimise room revenue, occupancy and average daily rates.
• Analyse booking patterns, market demand, pace reports and competitor positioning to identify commercial opportunities.
• Oversee room inventory, availability, rate integrity and distribution across booking channels.
• Prepare reservations forecasts, performance reports and recommendations for management.
• Work closely with Sales, Front Office and senior management to support commercial objectives.
• Strengthen direct booking conversion and ensure effective management of online travel agency channels.
• Supervise, coach and develop the reservations team, maintaining high standards of productivity and guest communication.
• Ensure accurate handling of individual bookings, group reservations, special requests and booking amendments.

The Ideal Candidate

• Minimum 3 years of relevant experience in hotel reservations, preferably within the luxury or five-star hospitality sector.
• Demonstrated success in optimising hotel revenue and improving reservations performance.
• Strong understanding of room pricing, demand forecasting, distribution channels and inventory control.
• Proficiency in hotel reservation systems, Property Management Systems and reporting tools.
• Sound analytical ability and confidence in interpreting commercial performance indicators.
• Excellent organisational, communication and team management skills.
• Fluent English; French would be an advantage.
• Ability to collaborate across departments and deliver measurable results.

Candidates must have the legal right to work in Mauritius.

The Opportunity

An opportunity to take ownership of a key commercial function within an established luxury hospitality environment, contributing directly to hotel performance and guest satisfaction.

Applications will be treated with strict confidentiality.