IT OFFICER

The IT Officer / Junior System Administrator is responsible for the day-to-day operation, maintenance, support, and administration of the organisation's IT infrastructure, cloud services, network environment, hospitality systems, and end-user technologies.

The role provides first and second-level technical support to employees, assists with the administration of Microsoft and cloud-based environments, maintains network and security systems, and ensures the availability and reliability of business-critical technology platforms supporting hospitality operations.

Key Responsibilities

Hospitality Systems Support

• Provide first and second-level technical support for hospitality applications, including OPERA Cloud (Property Management System) and Micros Simphony (Point of Sale).
• Monitor, maintain, and troubleshoot guest-facing technologies, including IPTV and guest Wi-Fi services.
• Assist in the administration and support of IPBX/VoIP telephony systems.
• Liaise with software vendors and service providers to investigate and resolve application-related issues.

Cloud & Systems Administration

• Administer and maintain user accounts, Microsoft 365 licenses, security groups, and access permissions.
• Manage and support Active Directory, Microsoft Entra ID, and Microsoft 365 environments.
• Administer endpoint devices through Microsoft Intune.
• Maintain and support company document repositories, and permissions within SharePoint.
• Assist with the administration and maintenance of Windows Server environments.
• Perform routine system maintenance, software updates, patch management, and system health monitoring.
• Execute and monitor backup procedures and assist with disaster recovery processes.
• Maintain technical documentation, system records, and operational procedures.

Network Administration

• Monitor, maintain, and troubleshoot LAN, WAN, VPN, Wi-Fi, and Internet connectivity across the organisation's properties.
• Support and maintain network infrastructure, including switches, routers, wireless access points, and firewalls.
• Assist with network configuration changes and performance monitoring.
• Troubleshoot network-related incidents and coordinate with Internet Service Providers when required.

IT Security

• Assist in implementing and maintaining cybersecurity best practices and security policies.
• Monitor endpoint protection systems and security alerts.
• Support user access reviews and security compliance requirements.
• Assist with the investigation and remediation of security incidents.
• Contribute to business continuity and disaster recovery planning.

End-User Support

• Act as the primary point of contact for day-to-day IT support requests from all departments.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, and deploy desktops, laptops, printers, tablets, mobile devices, and peripheral equipment.
• Configure and onboard new users, including workstation setup and account provisioning.
• Ensure support requests are resolved in a timely and professional manner.

Asset & Vendor Management

• Maintain an accurate inventory of IT equipment, software licenses, cloud subscriptions, and network assets.
• Track equipment allocation, warranty information, and refresh schedules.
• Coordinate with external vendors, service providers, and contractors for technical support, repairs, and project implementation.

Projects & Continuous Improvement

• Participate in infrastructure upgrades, cloud migrations, system implementations, and technology improvement initiatives.
• Assist with testing, deployment, and rollout of new technologies and services.
• Identify opportunities to improve system reliability, security, and operational efficiency.

Qualifications

Education

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Network Engineering, Systems Administration, or a related discipline.

Experience

• 1 to 3 years' experience in an IT Support, System Administrator, or similar technical role.
• Experience in the hospitality industry would be considered an advantage.
• Experience supporting cloud-based platforms and Microsoft environments is desirable.

Technical Knowledge

• Microsoft Windows Desktop and Windows Server environments.
• Active Directory.
• Microsoft 365 Administration.
• Microsoft Entra ID.
• Microsoft Intune.
• SharePoint Administration.
• TCP/IP Networking.
• DNS, DHCP, VLANs, VPNs, and Wi-Fi technologies.
• Firewall administration concepts.
• Backup and disaster recovery procedures.
• OPERA Cloud and Micros Simphony (advantageous).

Professional Certifications (Advantageous)

• Microsoft Certified Fundamentals (MS-900, AZ-900, SC-900).
• CompTIA A+.
• CompTIA Network+.
• Cisco CCNA.
• Other relevant Microsoft, networking, or cybersecurity certifications.

Additional Requirements

• Preference will be given to candidates residing in the northern region of Mauritius.
• Willingness to provide occasional after-hours, weekend, public holiday, and on-call support, including responding to critical incidents outside normal working hours as required.

Personal Competencies

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Customer-service oriented approach.
• Ability to work independently and manage priorities effectively.
• Strong organisational and documentation skills.
• High level of integrity and attention to detail.
• Adaptable and capable of working in a fast-paced hospitality environment.
• Willingness to learn and embrace new technologies.