Administrative & Operations Officer

📋 Job Details

• Employment Type: Full-Time
• Experience Required: Minimum 2 Years

🎯 Key Responsibilities

• Provide daily administrative and operational support to management.
• Prepare and manage emails, quotations, invoices, reports, shipping documents and general correspondence.
• Assist with administrative formalities relating to freight forwarding, import and export operations, including live animal transportation.
• Communicate and coordinate with clients, suppliers, airlines, shipping agents, customs and relevant authorities.
• Respond to client enquiries and follow up on quotations, outstanding payments, documentation and ongoing requests.
• Maintain accurate records, databases and organised filing systems.
• Assist with shipment bookings, permits, transportation arrangements and operational follow-ups.
• Collect and deliver documents to clients, airports, government offices and other locations when required.
• Monitor deadlines, manage pending tasks and keep management informed of important updates.
• Handle company and client information with strict confidentiality.

✅ Qualifications & Requirements

• Minimum Higher School Certificate (HSC).
• Minimum 2 years' experience in an administrative or similar role.
• Valid driving licence and ability to drive independently are mandatory.
• Proficiency in Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Good written and spoken English and French.
• Strong organisational, communication and time management skills.
• Ability to multitask, prioritise tasks and work independently.
• Comfortable working around animals and willing to assist with animal-related logistics activities when required.
• Previous experience in logistics, freight forwarding or import/export would be an advantage but is not mandatory.

🌟 Personal Qualities

• Honest, trustworthy and reliable.
• Responsible, proactive and able to work with minimal supervision.
• Organised, detail-oriented and committed to meeting deadlines.
• Adaptable and capable of working effectively in a dynamic, fast-paced environment.
• Professional, discreet and able to handle confidential information.
• A good communicator with strong problem-solving skills.
• Flexible, motivated and willing to learn.