Public Area Attendant

The Public Area Attendant is responsible for maintaining the cleanliness, hygiene, and overall appearance of all public spaces in the hotel. This role ensures that guests experience a clean, comfortable, and luxurious environment at all times.

• KEY RESPONSIBILITIES & MISSIONS

• Clean and maintain all public areas such as lobby, corridors, restrooms, elevators, and lounges
• Ensure all areas are spotless, well-organized, and meet 5-star cleanliness standards
• Dust, polish, sweep, mop, and vacuum assigned areas regularly
• Clean glass surfaces, mirrors, and fixtures to a high standard
• Replenish supplies in public restrooms (soap, tissue, towels, etc.)
• Report any maintenance issues or damages to the housekeeping supervisor
• Respond promptly to guest requests and inquiries in a courteous manner
• Ensure proper handling and use of cleaning equipment and chemicals
• Follow health, safety, and hygiene standards at all times
• Coordinate with housekeeping and maintenance departments as needed

• ANY OTHER COGNATE DUTIES

• Perform any additional duties assigned by the Housekeeping Supervisor or management
• Assist in deep cleaning tasks and special cleaning projects
• Support housekeeping team during high occupancy periods
• Help prepare public areas for events, VIP arrivals, or special functions
• Participate in training and development programs
• Maintain flexibility to adapt to operational needs

• PERSONNEL AND STAFF
• Attend Training (OJT, external, in-house)
• Proper grooming and uniforms
• Ensure full cooperation with other members of the team
• Ensure that newcomers are well integrated through the buddy system
• Project a pleasant and positive professional image always
• Punctual attendance to each shift

• SOCIAL
• Participate in social and environmental projects
• Participate in staff welfare and CSR activities
• COMMUNICATION
• Communicate clearly and in a professional manner with guest (external and internal)
• Attend daily housekeeping briefing
• Attend weekly meeting
• Attend Special Events meeting
• Attend departmental meeting