Travel Consultant (Arcadia Travel)

The Corporate Travel Consultant is responsible for managing business travel arrangements for corporate clients, ensuring efficient, cost-effective, and policy-compliant travel solutions. The role involves handling reservations, ticketing, client servicing, travel disruptions, and emergency requests while maintaining the highest standards of professionalism and customer service.

The incumbent is also expected to provide operational support to the Leisure Department whenever required to ensure business continuity and adequate service coverage.

Job Responsibilities:

• Arrange domestic and international flights, hotel accommodations, transfers, car rentals, and other travel-related services.
• Create and manage detailed travel itineraries for corporate travelers.
• Provide professional travel advice and recommendations based on client requirements.
• Ensure all travel arrangements are completed accurately and within agreed service levels.

Reservations, Ticketing & Refunds

• Issue, reissue, exchange, and refund airline tickets in accordance with airline regulations and company procedures.
• Process schedule changes, cancellations, name corrections, and other ticketing requirements.
• Monitor reservations and ensure travel documents are issued accurately and on time.
• Maintain complete and accurate booking records.

Client Relationship Management

• Deliver professional and timely service to corporate clients through various communication channels.
• Respond promptly to travel inquiries and requests.
• Build and maintain strong relationships with corporate clients.
• Ensure high levels of customer satisfaction through proactive service and problem resolution.

Travel Policy Compliance

• Ensure travel bookings comply with client travel policies and budget requirements.
• Recommend cost-effective travel alternatives where appropriate.
• Provide guidance on travel requirements including visas, passports, and travel regulations.

Supplier Coordination

• Liaise with airlines, hotels, consolidators, and other travel suppliers.
• Resolve service issues, disruptions, and supplier-related queries.
• Ensure effective communication between suppliers and clients.

Sales & Revenue Contribution

• Promote preferred supplier products and services.
• Identify opportunities to cross-sell and up-sell travel-related products.
• Contribute towards departmental revenue and sales objectives.

Emergency Hotline Support

• Participate in the company's 24/7 emergency travel hotline on a monthly rotational basis.
• Provide after-hours assistance for urgent travel requests, flight disruptions, ticket reissues, cancellations, and traveler emergencies.
• Ensure prompt response and resolution of critical travel issues during assigned hotline periods.
• Coordinate with suppliers to minimize disruption to travelers.

Cross-Department Support

• Provide operational assistance to the Leisure Team whenever required as a backup resource.
• Support leisure travel bookings and related operational activities during periods of high workload, employee absence, leave, or operational necessity.
• Collaborate effectively across departments to maintain service excellence.

Administrative Responsibilities

• Ensure accurate documentation and record management.
• Follow company policies, procedures, and quality standards.
• Prepare reports and operational updates as requested by management.
• Perform any other duties reasonably assigned by the Supervisor or Manager.

Job Requirements

• Diploma, Degree, or equivalent qualification in Tourism, Hospitality, Business Administration, or a related field.
• Minimum two (2) years of experience in a travel agency or corporate travel environment.
• Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
• Strong knowledge of airline reservations, ticketing, exchanges, and refunds.

• IATA certification or equivalent industry qualification.
• Previous experience managing corporate travel accounts.

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities.
• Strong problem-solving and decision-making capabilities.
• Good organizational and time-management skills.
• Sales-oriented mindset.
• Proficiency in Microsoft Office applications.
• Ability to work independently and as part of a team.