Guest Services Attendant

WE ARE HIRING!

Guest Services Attendant

The Opportunity

We are looking for a friendly, reliable, and customer-oriented Guest Services Attendant to join our team at Mont Choisy Le Golf.

The Guest Services Attendant will be responsible for welcoming visitors, answering phone calls, and maintaining professional interactions with members, guests, and potential clients. The successful candidate will handle customer enquiries and complaints, always going the extra mile to ensure guest satisfaction.

This role requires an excellent communicator with a positive attitude, strong interpersonal skills, and the ability to handle challenging situations professionally. As the primary point of contact for our guests, the ideal candidate must demonstrate reliability, initiative, and a genuine commitment to delivering outstanding customer service.

Key Responsibilities

• Greet members, guests, and visitors warmly, ensuring a welcoming and professional atmosphere.
• Answer incoming phone calls and direct them to the appropriate person or department.
• Manage reservations for tee times, golf lessons, events, and other services offered by the golf club.
• Provide accurate information about the golf club, its services, facilities, and amenities.
• Respond to customer enquiries and handle complaints professionally, ensuring issues are resolved promptly and effectively.
• Maintain positive and professional relationships with members, guests, and potential clients.
• Assist with administrative duties, including data entry, filing, and document organization.
• Process payments for services provided by the golf club.
• Schedule appointments and meetings for the Head of Golf and other department heads.
• Take messages from callers and ensure they are communicated to the relevant personnel.
• Maintain a clean, organized, and well-stocked reception area.
• Provide administrative and operational support to the Head of Golf as required.
• Perform any other duties assigned according to operational needs.

Education & Qualifications

• Higher School Certificate (HSC) or NC3 in Office Administration.
• Previous experience in reception, customer service, administration, or hospitality would be an advantage.
• Good working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Friendly, courteous, and professional attitude.
• Ability to handle complaints and challenging situations with patience and tact.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities effectively.
• Reliable, proactive, and customer-focused.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to a dynamic working environment.

Location Preference

Priority will be given to candidates residing in the north of Mauritius or the Pamplemousses District.

Ready to Join Our Team?

If you are enthusiastic, professional, and passionate about providing excellent customer service, we would love to hear from you!

Apply now and become part of the team at Mont Choisy Le Golf, where every guest experience matters!