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Housekeeping Coordinator
- Mauritius
- Salary not disclosed
- Posted Oct 16, 2026
- Closing 15/11/2026
- Administrative / Clerical
- Housekeeping
- Housekeeping Coordinator
- Office Staff
- Support Staff
Sector
Skills
Job Description
- Responsible for the management and organising of the daily operations. The Housekeeping Coordinator is responsible for all administrative duties and all communication in and out of the Housekeeping Department. And, acting as a primary liaison between the Housekeeping team and other departments within the hotel.
- Conduct his/her duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, brand standards and code of conduct, ensuring that a high level of service is maintained.Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests’ stays meticulously.
- Work with the appropriate departments of the hotel to obtain and disseminate all relevant information concerning arriving guests and with his team prepare guests’ stays meticulously.
Keep record of all amenities used in Housekeeping via Log books
To prepare all valet worksheets and Housekeeping report for morning and evening shift
To be able to prepare report as and when assigned by the Executive Housekeeper
To be fully conversant with the HMS system
To coordinate all information received from reception to all Housekeeping Supervisors/ Head Housekeeper Executive Housekeeper
Assign guest rooms to Room Attendants & Floor Supervisors
Update all room status to Reception
Confirm completion of room assignments
Answers the phone within 3 rings
Guest requests to be completed within 15 minutes
Accountable for the Lost & Found
Be involved and contribute at team meetings
Maintain personal knowledge by completing in-house training and workbooks
Deal with all guests’ queries and complaints swiftly and efficiently.
Maintain an inventory of all housekeeping materials and ensure that they are stored properly in order to prevent any damage or wastage.
Ensure all activity assigned is completed as per schedule and deadlines and as per priority assigned to the job. Multi-tasking to ensure several activities is balanced.
Adhere to fire alarm or any emergency statutory procedures in the event of fire.
Handle guest/ customer calls received at the department and record all messages / reservation requests/ queries and assign to appropriate housekeeping team member. Take responsibility to ensure action is taken wherever possible.
- Keep record of all amenities used in Housekeeping via Log books
- To prepare all valet worksheets and Housekeeping report for morning and evening shift
- To be able to prepare report as and when assigned by the Executive Housekeeper
- To be fully conversant with the HMS system
- To coordinate all information received from reception to all Housekeeping Supervisors/ Head Housekeeper Executive Housekeeper
- Assign guest rooms to Room Attendants & Floor Supervisors
- Update all room status to Reception
- Confirm completion of room assignments
- Answers the phone within 3 rings
- Guest requests to be completed within 15 minutes
- Accountable for the Lost & Found
- Be involved and contribute at team meetings
- Maintain personal knowledge by completing in-house training and workbooks
- Deal with all guests’ queries and complaints swiftly and efficiently.
- Maintain an inventory of all housekeeping materials and ensure that they are stored properly in order to prevent any damage or wastage.
- Ensure all activity assigned is completed as per schedule and deadlines and as per priority assigned to the job. Multi-tasking to ensure several activities is balanced.
- Adhere to fire alarm or any emergency statutory procedures in the event of fire.
- Handle guest/ customer calls received at the department and record all messages / reservation requests/ queries and assign to appropriate housekeeping team member. Take responsibility to ensure action is taken wherever possible.
- Conduct his/her duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, brand standards and code of conduct, ensuring that a high level of service is maintained.