Waiter

DUTIES AND RESPONSIBILITIES:

·         Greets guests and presents them with the menu.

·         Informs guests about the special items for the day and menu changes if any.

·         Suggest food and beverages to the guest and also try to upsell.

·         Take food and beverage orders from the guest on the order taking pads or on the handheld             Point of sale ( POS ) system.

·         Obtaining revenues, issuing receipts, accepting payments, returning the change. 

·         Performing basic cleaning tasks as needed or directed by supervisor. 

·         Filling in for absent staff as needed

·         Punch the order on the POS machine and make sure to enter the special requirements made  by the guest while ordering the food. Eg: No Garlic, less spicy etc. Without egg etc.

·         Communicate to the guest and provide assistance with their queries.

·         Server food and beverage to the guest as per the course of order.

·         Observes guests and ensure their satisfaction with the food and service.

·         Promptly respond to guest with any additional request.

·         Maintaining proper dining experience, delivering items, fulfilling customer needs, offering 

·         desserts and drinks, removing courses, replenishing utensils, refilling glasses. 

·         Prepare mixed drinks for service to your customers table. 

·         Properly open and pour wine at the tableside. 

·         Adhere to grooming and appearance standards consistently. 

·         Understands and can communicate products and services available at the resort.

·         Close the shift on the POS terminal.