Head of Fund Operations

Job Description

THIS ROLE:

The person in this role is the ultimate owner of all aspects of delivery by the Client Services (including Investor Services Team) in the Funds and Asset Managers (‘FAM’) segment and is responsible for driving growth, client engagement, retention and profitability across our largest mandates, ensuring revenue initiatives are systematically commercialised. In addition to responsibility for ensuring that the team meet all deliverables, the successful applicant will ensure effective engagement and collaboration with other key stakeholders/ functions within the firm.

WHAT YOU WILL DO:

• You'll lead, manage, and develop Client Service Directors, Senior Managers, and their teams of financial services professionals, fostering a high-performance culture built on trust, collaboration, accountability, continuous development, and clear career progression.
• You'll provide strategic leadership for the FAM business in Mauritius, partnering with Commercial, Operations, Finance, HR, IT, Tax, Legal, AML, Risk & Compliance, and other stakeholders to ensure operational excellence, effective resource planning, consistent service delivery, and alignment with business objectives.
• You'll manage and strengthen key client and intermediary relationships, acting as Global Client Relationship Manager or Executive Sponsor where required, ensuring first-class service delivery, identifying new business opportunities, supporting successful onboarding, expanding services and solutions, and driving organic revenue growth.
• You'll oversee operational and financial performance, including budgets, costs, profitability, productivity, headcount forecasting, efficiency metrics, service-level agreements, client data accuracy, standard operating models, and resource allocation to achieve agreed performance and growth targets.
• You'll champion strong governance, risk, and compliance standards, ensuring KRIs, risk metrics, ACRs, Periodic Reviews, CDD documentation, independent audits, Contract Review Boards, regulatory inspections, and regulatory surveys are completed accurately and on time, while actively contributing to country leadership, management, risk, compliance, operations, Board, and regional meetings.