Relationship Executive – Health Insurance (Business Development)

Job Summary

The Relationship Executive – Health Insurance (Business Development) is responsible for driving new Health Insurance business through MUA’s corporate distribution channels, including brokers and corporate partners, while retaining and growing the existing portfolio.

The role acts as the main point of contact for Health Insurance matters raised by these channels, building strong long-term relationships, identifying business opportunities, supporting renewals and ensuring a high standard of service and timely resolution of issues.

The position also works closely with Underwriting, Claims, Operations, Finance and Product teams to deliver suitable Health Insurance solutions and support the overall growth and performance of the portfolio.

Main Responsibilities

• Identify, target and develop new Health Insurance business opportunities through MUA’s corporate distribution channels, including brokers and corporate partners.
• Build and maintain a pipeline of prospects, and work with the channels to convert corporate leads into new group Health Insurance business.
• Prepare and present Health Insurance proposals and solutions to brokers and corporate partners, in liaison with Underwriting and Product teams.
• Support the negotiation of terms and the onboarding of new accounts to ensure a smooth transition from sale to service.
• Monitor market trends, competitor offerings and pricing in the Health Insurance market, and provide feedback to management to support product and portfolio development.
• Use historical data and industry standards to make informed underwriting decisions.
• Contribute to the achievement of Health Insurance new business and growth targets.
• Identify cross-sell and up-sell opportunities within existing corporate accounts.
• Manage renewals of Health Insurance accounts in collaboration with Operations and Underwriting, and engage brokers and corporate partners early to secure retention.
• Monitor portfolio performance (premium, claims experience and retention levels) and proactively address risks of attrition.
• Conduct regular reviews and meetings with brokers, corporate partners and key clients to understand their needs and strengthen loyalty.
• Build and maintain strong, long-term relationships with brokers and corporate partners, and increase MUA’s visibility and share of business with them.
• Advise brokers and corporate partners on suitable Health Insurance coverage for the needs of their corporate clients.
• Act as the main contact point for all Health Insurance matters from corporate distribution channels, including queries on policies, endorsements, billing, claims and service levels.
• Coordinate with Underwriting, Claims and Finance to resolve issues promptly, and keep brokers and partners informed of progress.
• Escalate complex or sensitive cases to the Manager – Corporate Business and follow up until resolution.
• Ensure that brokers and corporate partners are kept up to date on product changes, procedures and regulatory requirements relating to Health Insurance.
• Maintain accurate client records, call/visit reports and documentation in the relevant systems.
• Prepare regular reports on business development activity, pipeline, retention and portfolio performance for management.
• Ensure compliance with MUA policies and procedures, and with applicable regulatory and data protection requirements.
• Support the culture of continuous improvement in all areas, including improving processes to make the business more efficient and to enhance the experience of brokers and corporate partners.

Job Requirements

• Holder of a Bachelor’s (or equivalent) degree (or equivalent experience) in insurance, business, marketing, finance or a related field.
• CII qualifications or other recognised insurance qualifications will be an advantage.
• At least 3 years’ experience in insurance, ideally in Health Insurance, with a proven track record in business development, sales and/or client relationship management, preferably in a broker or corporate distribution environment.
• Excellent verbal and written communication and presentation skills.
• Good knowledge of the Health Insurance market, products, group schemes and claims processes in Mauritius.
• Strong business development, negotiation and interpersonal skills, with a results-driven and client-focused approach.
• Ability to build and maintain relationships with brokers, corporate partners and clients.
• Strong problem-solving skills and ability to manage and resolve issues from multiple stakeholders.
• Ability to work independently and as part of a team, and to manage priorities and deadlines.
• Good analytical skills and proficiency in MS Office; ability to interpret portfolio and claims data.

The company reserves the right to call only the qualified candidates for the selection exercises.

Applications received after the closing date might not be considered.

The company also reserves the right not to proceed with the vacancies.