Client Success Executive

Key Responsibilities

• Manage client billing processes, invoicing schedules, and revenue tracking. 
• Review contracts and ensure invoices are issued accurately and on time. 
• Coordinate with Sales, Operations, and Finance teams to support project delivery and billing activities. 
• Monitor project expenses and ensure eligible costs are recharged to clients. 
• Investigate and resolve billing queries, discrepancies, and payment-related issues. 
• Prepare billing reports and support month-end and year-end financial activities.

Requirements

• Degree in Business, Commerce, or a related field. 
• Minimum 3 years' experience in customer service, commercial, analytical, or operational roles.
• Strong analytical, organizational, and communication skills. 
• Proficiency in MS Office and CRM systems (Salesforce experience is an advantage). 
• Fluent in English and French; Portuguese or Mandarin would be an advantage. 

What We're Looking For

• Customer-focused professional with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong team player with a proactive and results-driven mindset.