Operations Supervisor - Blychem Ltd

Job Purpose

To supervise and coordinate the daily operations of the Swimming Pool Department, ensuring that cleaning, maintenance and servicing activities are completed safely, efficiently, on time, and to the required quality standards, while maintaining high levels of customer satisfaction.

Key Responsibilities

• Plan and coordinate daily swimming cleaning, maintenance and servicing activities.
• Allocate work to pool stewards and ensure efficient use of manpower and resources.
• Supervise field teams and monitor the quality and timely completion of works.
• Conduct site visits in hotels as well as specific clients and provide technical and operational support when required.
• Oversee maintenance and troubleshooting of pumps, filters, piping, valves, dosing systems, and other pool equipment.
• Ensure proper pool water treatment, testing, and handling of chemicals.
• Coordinate materials, spare parts, tools, and equipment required for interventions.
• Ensure compliance with Health & Safety procedures, including the proper use of PPE and safe handling of chemicals.
• Monitor customer complaints and ensure prompt corrective actions and follow-up.
• Ensure job sheets, maintenance reports, and operational records are properly completed.
• Monitor team performance and identify training or improvement needs.
• Liaise with Sales, Logistics, and other departments to ensure smooth execution of works.
• Provide regular updates to management on operational activities, outstanding works, and key issues.

Job Requirements

• Technical qualification in Mechanical, Electrical, Electromechanical, Plumbing, Water Treatment, or a related field.
• Minimum 3 years of relevant technical/operational experience, preferably in swimming pools, water treatment, pumps, plumbing, or maintenance.
• Previous experience supervising a technical or field team would be an advantage.
• Good knowledge of pool equipment, filtration systems, pumps, piping, and water treatment.
• Strong leadership, planning, troubleshooting, and organisational skills.
• Customer-focused with good communication and interpersonal skills.
• Hands-on, proactive, and capable of working under pressure and odd hours.
• No allergy to chemicals.
• Valid driving licence.