Distribution Operations Support

Duties and Responsibilities

• Prepare and implement a Health & Safety Plan for the Distribution department yearly.
• Review progress of the Plan and assess at end of year.
• Compile, analyse and share Health & Safety KPIs.
• Analyse all cases of injury, incidents and accidents.
• Attend H&S committees and convey related information between the committee and the department.
• Work closely with the Health & Safety Manager to implement best practices and initiatives.
• Develop, update and disseminate procedures and process flows, especially with the new ERP.
• Develop, implement, maintain and present the D/S and S/A league dashboards regularly to crew members and Distribution team.
• Custodian of technological tools in the department by trouble-shooting and ensuring proper functioning at all times of:
• Hand-held devices & printers for D/S.
• GPS system.
• bulk sms platform.
• display screens.
• Set up alarm notifications in GPS for idle trucks at customers, time in and time out of PBL, speeding, etc.
• Compile, analyse and identify recurrent GPS alarms on trucks, and breakdown of equipment.
• Prepare the roadmap for a Quality Certification such as ISO 19001 for the Distribution department.
• Carry out surveys with different stakeholders to determine the quality of service from Distribution department.
• Prepare and follow up on action plan resulting from survey.
• Follow up on and ensure timely settlement of all complaints received from CRU or other parties.
• Compile, analyse and share KPIs related to delivery complaints.
• Undertake miscellaneous projects as needed.