Receptionist – Full Time | ER Property Limited (Momentum Leisure)

Momentum Leisure Ltd is hiring for the upcoming entertainment park at Bagatelle Mall.

Join us as Receptionist and work together with a passionate and engaged team for the upcoming entertainment area for kids & youngsters at Bagatelle Mall.

If you’re organized, energetic, reliable, and enjoy working with children and young people, we’d love to hear from you!

Purpose of Role:

To provide a warm, welcoming and efficient first point of contact for all guests. The Receptionist is responsible for delivering outstanding customer service, managing bookings and admissions, processing payments, handling enquiries, and ensuring every guest enjoys a seamless arrival experience.

The Receptionist is expected to work on a shift/roster system.

Weekend work and public holiday work is essential.

Key Responsibilities:

Guest Reception & Customer Service

• Welcome all guests with enthusiasm, professionalism and a positive attitude, creating an outstanding first impression.                                                                          
• Assist guests with enquiries regarding activities, pricing, party packages, memberships, promotions and park facilities.                                                                   
• Check guests in efficiently, verify bookings and ensure all required waivers have been completed before entry.                                                           
• Resolve guest enquiries and complaints professionally, escalating complex issues to the Duty Manager when required.                                                                    
• Promote the company’s products, memberships, events and special offers to maximise guest satisfaction and revenue opportunities.                                                                                                                                                              

Admissions, Bookings & Cash Handling

• Process admissions, bookings, party reservations and retail purchases accurately                                                                   
• Handle cash, card and electronic payments accurately while following company cash handling procedures.                                                                       
• Maintain accurate booking records and ensure guest information is handled confidentially                                                                                      

Operational Support                            

• Maintain a clean, organised and welcoming reception area at all times               
• Ensure promotional materials, brochures and signage are current and well presented                                                                         
• Communicate effectively with Court Supervisors and other operational teams regarding guest arrivals, party bookings and capacity levels        

Merchandise Management                                                                                                        

• Manage the merchandise retail area by ensuring products are attractively displayed, well-stocked and organised at all times.                                                        
• Process merchandise sales accurately through the POS system and handle cash/card transactions in accordance with company procedures.                             
• Monitor merchandise stock levels and report replenishment requirements or inventory discrepancies to the Duty Manager.                                                              
• Assist guests with merchandise enquiries, recommend products and promote merchandise to enhance the guest experience and maximise sales.                                                             

Qualifications, Skills and Experience

• Minimum 1 year's experience in customer service, hospitality, retail, leisure or a front-of-house environment.
• Communication Skills, Calm under pressure, energetic and attention to details.
• Passionate about customer service
• Experience working with children and youngsters will be considered as an advantage.