Court Supervisor – Full Time | ER Property Limitied (Momentum Leisure)

Momentum Leisure Ltd is hiring for the upcoming entertainment park at Bagatelle Mall.

Join us as Court Supervisor and work together with a passionate and engaged team for the upcoming entertainment area for kids & youngsters at Bagatelle Mall.

If you’re organized, energetic, reliable, and enjoy working with children and young people, we’d love to hear from you!

Purpose of Role:

To lead the Court Monitor team in delivering a safe, fun, and engaging guest experience by ensuring the efficient day-to-day operation of all activity areas. The Court Supervisor is responsible for supervising team members, maintaining the highest health and safety standards, coordinating staffing levels, and ensuring operational excellence while supporting our mission of Creating Unforgettable Experiences, One Guest at a Time.

The Court Supervisor is expected to work on a shift/roster system.

Weekend work and public holiday work is essential.

Key Responsibilities:

Operational & Commercial Delivery

• Supervise the day-to-day operation of all activity areas, ensuring they are safe, clean, fully operational, and ready for guests.                                                                        
• Lead, coach and support a team of Court Monitors throughout each shift to ensure consistent service and safety standards.                                                                       
• Prepare, manage and communicate the weekly roster for all part-time Court Monitors, ensuring adequate staffing levels based on business demand while managing shift changes and attendance.                                                             
• Allocate Court Monitors to activity zones and rotate responsibilities throughout the day to ensure effective coverage.                                              
• Monitor guest flow and make operational decisions to maximise capacity, minimise waiting times and deliver an exceptional guest experience.
• Conduct opening, operational and closing checks of activity areas and equipment.    
• Ensure excellent housekeeping standards are maintained throughout the entire park.    

Health, Safety & Incident Management  

• Ensure all health and safety procedures, operational standards and park rules are consistently followed by both guests and team members.                             
• Act as the lead responder for incidents and accidents, ensuring appropriate first aid is provided, incidents are documented, and management is informed where required.      

People, Guest Experience & Community                             

• Lead by example in delivering exceptional guest service and creating memorable experiences for every guest                                                                 
• Coach, motivate and provide ongoing feedback to Court Monitors to improve performance and engagement.                                                                
• Assist with the induction and on-the-job training of new Court Monitors              
• Support the Duty Manager in managing guest concerns and resolving operational issues promptly and professionally                                                                
• Fulfil the role of Company Ambassador and lead & develop the park's local community engagement programme.                                                                                                                                     

Qualifications, Skills and Experience

• Minimum 2 years' experience in a leisure, hospitality or entertainment environment, including experience supervising teams in a fast-paced customer-facing operation.
• Communication Skills, Calm under pressure, energetic and attention to details.
• Passionate about customer service
• Experience working with children and youngsters will be considered as an advantage.