Back Office Officer M/F

French Leader in debt management & acquisition, iQera helps large companies and financial institutions at every stage of their client financial cycle by combining operational excellence, human and artificial intelligence.
iQera aspires to create the difference through its convictions:

• Achieve the unprecedented
• Play as a team
• Leave a positive impact

More than just resumes, iQera is looking foremost for personalities that will make a difference. The group wants to build a community of collabor’actors that are engaged, atypical and curious to learn, who want to find their path and thrive while giving meaning to their profession.
The Group currently relies on a Tribe of more than 2300 collborar’actors on 13 sites in 6 countries.

Your responsibilities within our Tribe JOB.DESCRIPTION

Your distinctive profile JOB.MINIMUM. QUALIFICATIONS
Withstrong position on the market, a culture focused on technology, cutting edge expertise and human intelligence, we develop the ambition to become a key player in the transformation of our profession. Our objective: improve the financial client relationship of our business clients and answer to their performance stakes.
Our group has a strong policy that favors the integration and employment of people with disabilities. All our offers are open to you.
Offer is located at OU. LOCATION in EMPLOYMENT.TYPE.

If you wish to be part of our Tribe and this offer has retained your attention, send us your candidature.
Start a new adventure with us…

Job Description:

• Reading and understanding emails and couriers.
• Analysis of customer files (history of exchanges/type of receivables/settlements made)
• Consultation of the different client software.
• Ensure the proper functioning of the IT applications required for the activity.
• Ensure accuracy and professionalism in writing email/mail responses.
• Ensure appropriate processing during disputes (Update of the dispute file, DO message and suspension of the file if necessary).
• Initiate customer service procedures if necessary.

Qualifications:

• HSC/Bac level with at least 1 year of experience
• Ability to meet deadlines
• Team player
• Ability to analyze and understand issues and issues
• Capacity of writing e-mails or letters in a professional manner
• Organization and management of priorities
• Ability to communicate effectively orally
• Good writing skills
• Curiosity and creativity
• Good Listening skills

*This position is available for the Tribe of Port Louis only