Policy Administration Officer

Job Summary

Policy Administration Officer is responsible for executing and administering several core policy processes. The role ensures accurate validation of new individual business-related policies, maintenance of customer(s) records, coordination and follow ups of clients’ requests and after sale policy servicing. This position contributes to delivering a high level of customer service.

Main Responsibilities

• Provide administrative support in the day-to-day management of Individual life business channel
• Maintain and update customer records, account information and documentations in the policy administration system
• Validate policy information and ensure that all requirements are met before finalising policies
• Monitor and track pending client documentation to ensure completeness and compliance
• Ensure compliance with internal policies and procedures in all administrative activities
• Prepare/Verify individual policy contracts in line with established procedures and set KPIs
• Handle correspondence with clients and internal stakeholders in a professional and timely manner
• Verify all Policy servicing requests to ensure accuracy & compliance prior processing
• Process/Validate technical and non-technical alterations and issue respective Endorsements
• Process policy cancellation, reactivation and paid up
• Issue Monthly Renewal Notices prior each due date
• Process bank standing orders and/or salary deductions
• Ensure that any policy related documentation issued are accurate and error-free
• Assist Sales Operations and Customer Service team on customers related queries
• Answer queries promptly as & when required while ensuring confidentiality of information
• Assist in departmental projects like System Testing and Update in policy procedures
• Liaise with internal departments such as Finance, IT, Compliance for resolution of customer related operational matters

• Participate in the yearly customer correspondence exercise timely
• Perform other administrative and support duties as assigned by management

Job Requirements

• HSC
• At least 1 - 2 years relevant working experience in a similar position or in the insurance sector
• Knowledge in Life Insurance products will be an advantage
• Good planning, organisational and multitasking skills to manage daily tasks efficiently
• Proficient in Microsoft Office applications (MS Word & MS Excels skills)
• Good Team Player & Willingness to take initiatives
• Ability to work on tight deadlines
• Excellent Communication skills, Verbal and Written
• Ability to process tasks promptly and accurately, with a strong focus on quality and minimal rework
• Strong attention to detail with the ability to work quickly and deliver accurate results in fast-paced environment