SALES ASSISTANT (AXESS LIMITED)

The Sales Assistant is responsible to assist in the selling or leasing of new vehicles and to keep customer satisfaction maximized; build customer loyalty and increase customer satisfaction through professionalism, trustworthiness, sincerity, attitude, and a business-like appearance in every customer experience.

RESPONSIBILITIES AND DUTIES

• Greet and welcome all customers as per Brand standard.
• Take initiative to ensure that the showroom is clean and welcoming.
• Go the extra mile when I welcome clients and propose a coffee.
• Answer incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry as per Brand guidelines.

• Keep up to date on the dealer’s products and competitors’ products.
• Assist the sales team in completing all admin tasks and ensure the quotations are done within established deadline.
• Complete customer records promptly and accurately as well as any other admin tasks which are assigned to me.
• Input information accurately and precisely in the system.
• Accurate and timely in completing paperwork and assigned tasks.
• Deliver vehicles to customers in a positive and memorable way.
• Perform any other cognate duties assigned by the Manager or if necessary to ensure customer and employee satisfaction.
• Participate in the kaizen meetings.

SKILLS

• Knowledge of pre-owned vehicle makes, models, features, and specifications.
• Familiarity with automotive sales processes and dealership operations.
• Awareness of CRM systems and digital sales platforms.
• Effective communication and interpersonal skills (verbal and written).
• Customer relationship management and follow-up skills.
• Ability to build trust and rapport with diverse customers.
• Ability to work under pressure and meet sales targets.
• Ability to multitask in a fast-paced showroom environment.
• Ability to maintain professionalism and integrity in all interactions.
• Attention to detail in documentation and data entry.
• Problem-solving skills.

QUALIFICATIONS & EXPERIENCE

• Minimum HSC with other studies in sales or communication.
• 2 years of relevant work experience and/or equivalent combination of education and experience.
• Proficient with computer applications and CRM systems.
• Proficient in French and English.
  
  In order to proceed with your application, please follow the instructions below to access our application portal: