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Guest Relation Officer

Full-timeOn-site

Sector

Skills

Preferred Qualifications SC level or equivalent, professional training and experience

Preferred Experience : 2 Years experience in a related position

: Fluent both in English and French, a third language would be an advantage

ROLE RESPONSIBILITIES:

1 Take part in training and implement accordingly
2 Keep superior informed about all unusual matters concerning any plans affecting his/her area
3 Welcome Guests and assist for check-in / check-out purposes
4 Accompany Guests in their room & conduct hotel visit with Guests
5 Provide explanations to Guests with regard to room amenities and equipment
6 Conduct efficiently and effectively hotel visits
7 Attend to Guests’ complaints and liaise with HOD concerned for remedial actions
8 Give relevant and up-to-date information to Guests
9 Coordinate Guests wedding and any other special events
10 Collect Guests comments
11 Update Guests complaints
12 Compile Guests preferences
13 Promote upselling
14 Minimize wastage
15 Prepare daily events and forward to all departments
16 Comply with all the sustainability commitments and practices implemented within business units

17 Notify the Sustainable Development Department of any matters that may pose any impact to the environment and society