Job Purpose

The Sales Executive is responsible for generating new business, retaining existing clients, and promoting the company's insurance products and services. The incumbent will develop and maintain strong relationships with clients, brokers, agents, and business partners while ensuring the achievement of sales targets and compliance with regulatory requirements.

Key Responsibilities

Business Development & Sales

• Identify, develop, and secure new business opportunities for the company.
• Promote and sell the company's insurance products, including motor, property, travel, health, liability, and other insurance solutions.
• Generate leads through networking, referrals, cold calling, presentations, and business development activities.
• Prepare and deliver sales presentations and proposals to prospective clients.
• Achieve individual sales targets and contribute to overall departmental objectives.
• Develop and implement strategies to increase market penetration and sales growth.

Client Relationship Management

• Build and maintain strong relationships with individual and corporate clients.
• Understand clients' insurance needs and recommend appropriate insurance solutions.
• Conduct regular client visits and meetings to strengthen business relationships.
• Ensure high levels of customer satisfaction through professional and timely service.
• Manage policy renewals and retention activities to maximize client retention rates.

Account Management

• Assist clients with quotations, policy applications, renewals, and endorsements.
• Coordinate with underwriting and claims departments to ensure smooth servicing of clients.
• Monitor policy expiries and proactively follow up on renewal opportunities.
• Maintain accurate and up-to-date client records in the company's systems.

Market Intelligence

• Monitor market trends, competitor activities, and customer needs.
• Identify opportunities for new products and service enhancements.
• Provide regular feedback to management regarding market developments and customer expectations.

Compliance & Risk Management

• Ensure all sales activities comply with company policies, insurance regulations, and industry standards.
• Maintain confidentiality of client information at all times.
• Ensure proper documentation and adherence to Know Your Customer (KYC) and compliance requirements.
• Promote ethical selling practices and treat customers fairly.

Reporting

• Prepare and submit regular sales reports and activity updates.
• Maintain accurate records of sales pipelines, customer interactions, and business opportunities.
• Provide sales forecasts and contribute to business planning initiatives.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual sales targets.
• Premium income generated.
• Number of new policies sold.
• Client retention rate.
• Number of new clients acquired.
• Cross-selling and up-selling performance.
• Customer satisfaction levels.
• Business pipeline growth.

Qualifications & Experience

• Diploma or Degree in Business Management, Marketing, Insurance, Finance, or a related field.
• Professional insurance qualifications would be an advantage.
• Minimum of 2 to 5 years' experience in sales, preferably within the insurance or financial services industry.
• Proven track record of achieving sales targets.

Knowledge & Skills

• Strong sales, negotiation, and business development skills.
• Excellent communication and interpersonal skills.
• Good understanding of insurance products and market practices.
• Ability to build and maintain strong client relationships.
• Strong presentation and networking abilities.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office applications.
• Valid driving license would be an advantage.

Personal Attributes

• Results-oriented and self-motivated.
• Professional and customer-focused approach.
• Excellent organizational and time management skills.
• High level of integrity and professionalism.
• Ability to work independently and as part of a team.
• Dynamic, energetic, and proactive personality.