The Bar Supervisor is responsible for supervising daily bar operations, ensuring excellent guest service, effective cost control, and high standards of quality, cleanliness, and team performance.

Key Responsibilities:

• Supervise daily bar operations, ensuring drinks, mise en place, cleanliness, and service meet hotel standards.
• Lead, coach, motivate, and support bar team members to achieve service and performance objectives.
• Monitor guest satisfaction, handle complaints and requests professionally, and ensure prompt resolution.
• Maximize beverage sales and support promotions and revenue-generating initiatives.
• Monitor beverage stock, expiry dates, stock-takes, recipes, and inventory records.
• Ensure accurate billing, POS procedures, breakage records, checklists, and guest feedback records.
• Assist the Bars Manager with budgeting, cost control, inventory management, and profitability.
• Minimize wastage, breakage, and unnecessary costs while ensuring proper handling of company property.
• Ensure compliance with hotel policies, procedures, Fire, Health, Hygiene, and Safety standards.
• Prepare and manage staff rosters, timesheets, workload distribution, and departmental briefings.
• Maintain high standards of grooming, professionalism, teamwork, and communication.
• Assist with recruitment, training, performance management, coaching, and development of team members.
• Conduct risk assessments and report accidents or incidents as required.
• Coordinate effectively with other hotel departments to ensure smooth operations.
• Support management in achieving departmental objectives, budgets, sales targets, and service standards.
• Comply with applicable employment legislation, including the Workers’ Rights Act and Catering and Tourism Industries Remuneration Order.
• Perform any other duties assigned by management.